Head of Design Operations

Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. This 242-room hotel,located on the corner of Maiden Lane and Broadway,is housed in a historic building that dates back to 1903 and was originally apart ofManhattan's first jewelry district. The hotel's design by Stonehill & Taylor recalls its rich history by working with time and money as reoccurring themes. For guests looking to explore Lower Manhattan, the hotelis within walking distance of downtown's most popular sites including One World Trade, One World Observatory, 911 Memorial and Museum, Wall Street and Battery Park.

Residence Inn New York World Trade Center

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

Assist the Director of Rooms with managing the Food & Beverage, Housekeeping, and Front Office operations

Provide all aspects of shift coverage in F&B operations as needed

Balance the hotel room type inventory

Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)

Handle guest’s special requests and customer complaints during shift.

Investigate and handle complaints, disturbances, emergencies, etc. during shift

Manage Employee Payroll, track attendance Dayforce, time edits, and conduct call-arounds for OT as needed

Coach, train, counsel hourly associates and administer discipline as needed

Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.

Attend all hotel required meetings and trainings.

At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.

Must be proficient in Windows, Company approved spreadsheets and word processing.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and evaluate complex information, data, etc. Perform other duties as requested by management

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