Head of Product and Production

Product Manager
We're hiring a Product Manager to help us build the future of automated document workflows at Heron. You'll own a product vertical end-to-end - from customer discovery to shipping features that eliminate hours of manual work for our customers every day. If you love talking to customers, shipping fast, and working at the intersection of AI and financial services, we'd love to hear from you.
Every day, thousands of small businesses apply for funding. A broker emails over a stack of bank statements, tax returns, and application forms - sometimes scanned, screenshotted or photographed on someone's phone. We read the emails, classify the documents, extract and enrich the data, run evaluation rules, and push decision-ready output straight into the customer's CRM - in minutes, not hours. 150+ funders, brokers, fintechs and insurers use us in production today. We're growing fast, with customers pulling us into new problems and verticals faster than we can staff them.
We're hiring a Product Manager to take ownership of one of our core verticals. You'll talk to customers, define what to build, ship it with engineering, and measure whether it's working. Own a product vertical end-to-end: Run discovery, write specs, prioritize the backlog, and work with engineering to ship improvements that customers love
Be the voice of the customer: Build deep relationships with customers in your vertical, run regular feedback sessions, and translate their pain points into product opportunities
Ship and iterate: We care about outcomes, not output - a shipped feature that moves a metric beats a perfect spec that sits in a backlog
Build and present a clear product strategy grounded in customer data, competitive insight, and business impact
Work closely with engineering, deployment, sales, and customer success to make sure what we build lands well
2-4 years of experience in product management at a B2B SaaS company, or 2-3 years in a commercial generalist role before transitioning into tech or product

• You've shipped software products and can point to specific outcomes you drove
• You're comfortable with technical concepts - you can discuss APIs, data pipelines, and system architecture with engineers
• You're a structured thinker who can take ambiguous problems and break them into clear, actionable product decisions
• You have strong customer instincts, and you'd generally rather spend an hour with a customer than an hour in a planning meeting

Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. Competitive compensation, including equity
Based in-person in our NYC office, with occasional travel to customers (across the US and UK) and company retreats (in the US and UK)
Your choice of top-of-the-line equipment to fit out your desk in our office
Competitive benefits: health insurance; Weekly company lunches (always inclusive and vegan-friendly - especially if you like Vietnamese food!)
Applicants from any background and gender are welcome and we have a zero tolerance policy on discrimination
About Heron Data
We are Heron Data, a Series A stage company based in New York and London.

At Heron, we use the latest advances in AI and LLMs to automate document processing. Our software handles emails, analyzes attachments, and takes actions like updating CRMs or requesting more info to execute workflows end-to-end for our customers. We serve a range of businesses including some of the world's largest fintechs, banks and other specialty finance companies, commercial insurers, and more.
Our largest product automates underwriting for small business lenders and other specialty finance companies. We eliminate cumbersome manual processes and enable our customers to provide their services with much greater speed, precision, and fairness.
We are a rapidly growing company with over 150 customers in financial services and beyond who trust us to be embedded in critical processes - without us, their businesses stop. We analyze tens of thousands of documents a day, including over 20 million individual bank transactions daily for our customers. We continue to grow into more segments and workflows: further into lending, banking, insurance. We are a lean, scrappy and committed team with a flat structure and collaborative culture. Our team brings together a wealth of experience from great tech companies including Facebook, Spotify, Revolut and many other startups from around the world.
With team members from five different continents, we embrace multiculturalism and diversity. Today, we serve over 150 customers.