Head of Operations & Business Management
The Home Depot
As an Operations Manager , you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.
Schedule: Monday - Saturday (4:30AM Start time)
Role requires obtaining a DOT Medical Card
Day-to-Day Operations
Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
Manage driver schedules based on forecasts and hours budgets
Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
Help build a culture where employees feel supported, informed, and set up for success
Process & Compliance
Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
Investigate freight and Sedgwick claims and drive timely resolution
Inventory & Facility Support
Order office supplies, uniforms, and parts as needed
Safety, Training & OpEx Teams - continuous improvement and onboarding
Comfortable using data and metrics to drive decisions
Every route you optimize, every team member you support, and every customer experience you have plays a role in our success. Dental insurance
Health insurance
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Vacancy posted 3 days ago
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