Managing Head of Retail Sales

Full‑time

The Field Sales Manager (FSM) is responsible for leading, developing, and producing results through a field‑based sales team, with a primary focus on storm restoration and retail exterior sales. This role is highly hands‑on, requiring consistent field presence, direct selling activity, and lead‑by‑example coaching.

Sales Performance & Revenue Execution

Drive territory sales performance through direct field sales activity and team production

Execute storm and retail sales strategies aligned with GM and regional priorities

Establish individual sales quotas and track performance against KPIs

Assign and prioritize leads to optimize conversion and customer experience

Develop and implement targeted, neighborhood‑level sales strategies following storm activity

Lead person‑to‑person lead generation through canvassing and direct customer engagement

Field Leadership & Lead‑by‑Example Selling

Maintain a strong field presence inspecting properties, canvassing neighborhoods, meeting customers, and closing deals

Demonstrate Elite selling techniques, inspection standards, and customer engagement best practices

Mentor sales representatives in real‑time through in‑field coaching and ride‑alongs

Reinforce consistent execution of sales processes, messaging, and brand standards

Sales Team Development & Coaching

Recruit, onboard, and retain high‑performing sales representatives

Train sales team members on products, selling systems, and operational workflows

Deliver ongoing classroom and in‑field training focused on skill development and performance improvement

Conduct regular performance assessments, provide actionable feedback, and implement improvement plans

Ensure disciplined use of Elite CRM and sales systems across the team

Monitor sales activity, pipeline health, and customer communications for quality and compliance

Use dashboards and KPIs to identify performance gaps and coach accordingly

Hold sales representatives accountable to process adherence, data accuracy, and follow‑through

Customer Experience & Brand Representation

Ensure every customer interaction reflects Elite standards and results in a 5‑star experience

Monitor sales team communication with customers to ensure professionalism and consistency

Address customer issues or escalations in partnership with the General Manager

Represent Elite professionally in the field and local communities

Administrative & Budget Oversight

Manage assigned sales budgets and control company‑related employee purchases

Complete required reporting, documentation, and administrative responsibilities

Perform other duties as assigned in support of sales objectives

high school diploma and/or equivalent GED with relevant experience required.

5+ years of experience in field sales with prior sales leadership or management experience.

Strong background in storm restoration and retail home improvement sales preferred.

Proven ability to sell, coach, and develop high‑performing field sales teams.

Customer‑focused mindset with a performance‑driven approach.

constant field travel required.

Excellent verbal, electronic, and written communication, and customer service skills.

Must be flexible and adapt to most any situation.

Ability to utilize technology devices, software and application like CRMS, project management and/or ERP systems, previous experience with Microsoft Office Suites and basic computer skills required.

Ability to travel within the assigned Elite market 90% of the time.