Head of Operations Management (m/w/d)

Are you driven by an unwavering passion for the events and food & beverage industry? Do you thrive in the art of executing against detailed Banquet Event Orders (BEOs), all while embracing the demand for weekend and evening availability? If this resonates with you, then we have an extraordinary career opportunity waiting for you as an Operations Manager!

We are seeking a dynamic leader who has an unbridled passion for working events and possesses an innate talent for providing excellent customer service, week after week. They drive their team to deliver flawless events, consistently achieving a 5-star guest experience. They oversee event execution, ensuring client specifications are met, and the event runs smoothly. They also uphold venue culture, maintaining cleanliness, appearance, and guest satisfaction. The role includes long and short-term planning, day-to-day operations, employee management, expense control, and budget management.

RESPONSIBILITIES:

Recruit, hire, and train banquet employees including Event Managers, Bartenders, Servers, and Dishwashers.

Responsible for scheduling hourly staff across all venues within the district to the proper level of staffing while maintaining fiscal responsibility.

Ensuring 5-star reviews by executing BEOs and delivering exceptional customer service.

Nurture and develop employees through training, coaching, and providing constructive feedback.

Spearheading Food and Beverage and back-of-house operations during events.

Maintaining venue cleanliness pre and post-events.

Expertly managing the venue budget.

Procuring and ordering event and venue-specific supplies, including alcohol, and ensuring timely delivery and quality control.

Attend weekly BEO meetings, conveying critical event information to the team.

Enforcing company standards, policies, and procedures consistently.

REQUIREMENTS:

Location:

Hours: Full-time with work required on weekends and when events take place.

Experience: At least 2 years in a similar role with comparable goals and responsibilities

Education: College Degree or Applicable Work History, TABC

Physical: Able to lift 30 lbs frequently, stand/walk 8-12 hours

Other:

Submit/complete background check; have a valid driver’s license and reliable transportation

Must be eligible to work in the United States; Walters Hospitality participates in E-Verify.

BENEFITS:

Group Medical, Dental, Vision Insurance, and Life Insurance coverage.

A 401k plan with a company matching program ensures your financial future.

Unlimited PTO to enjoy life's adventures and strike that perfect work-life balance.

BYOD Stipend, to cover your personal computer during company time.

Growth opportunities that let you build a long-term career and ascend within our rapidly expanding company.

PAY
The total compensation range is between $50,000-65,000

Bonus: Consistent bonus opportunities based on overall district operations performance

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