HR Generalist/Employee Relations/Payroll

Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.
Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
Provides general HR administrative support to HR Centers of Excellence and business partners
Manages and updates HR information of employees within HCM
Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
Assist with queries and projects related to the HCM and HR Portal
Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
Assists in the continuous development and improvement of HR information and processes
Supports ad hoc projects and activities related to HR department
2 years of prior experience including HR administration, payroll and business support

• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel),
• Business process/data processing experience within ERP HCMs, Workday preferred
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.
• Bachelor's degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties

Bilingual fluency in English and Korean
Ability to effectively communicate with employees and stakeholders in both English and Korean
Customer Service, Contact Center, Learning Agility