Head of Operations & Business Management

Establish team goals and quality standards with leadership; align day-to-day work to business priorities.

Leverage data and insights to optimize workflows and drive performance; Manage and develop ICs; address performance issues promptly and constructively.

Foster inclusion, engagement, and accountability through consistent leadership and guidance.

maintain rigor in documentation, SLAs, and quality.

influence outcomes with structured, data‑backed communication.

Forecast needs and contribute to responsible spending recommendations with data.

or a minimum of 8 years of related experience with a Bachelor’s degree; or a PhD with 3 years experience.

KPI management; SLA/quality discipline.

Data-driven workflow improvements; AI/automation implementation.

People Leadership: Coaching, performance management, and inclusive culture building.

Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Candidates can view geographic pay tiers by location on our career site ( and recruiters can confirm how location is considered for a specific role.

We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process.