Order Processor / Inside Sales

Sales success does not happen without strong customer support. The Northern California Distribution Business is looking for candidate excited to turn sales opportunities into real revenue. Intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Support inside sales operations by managing customer data governance, processing returns and credits, and ensuring accurate, timely customer account maintenance. This is a sales position that will primarily support the Northern California market.

Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively. Able to assist with most to all order entry from the simple to complex needing guidance with only the more complicated or unique issues.

Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG).

Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Understands the importance/effectiveness of prompt turnaround of all/any customer needs

Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers.

Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources

Coaches less experienced team members and may assist in some training

We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. Demonstrated strong communication skills including written and verbal (face to face and over the phone)

• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.; Computer proficiency including Office, Excel, Word, and Web-based programs.
• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.
• Demonstrated competency and knowledge of products, pricing and customers.
• Proven accuracy/attention to detail with data and information.
• Demonstrated problem solving skills and data driven decision making Education & Experience:
• 3-5 years building products or industry experience in customer service related field OR 1+ years of successful experience in WY

This role is eligible for our annual merit-increase program, and we are targeting an hourly range of $24.10 - $36.11 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash incentive targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: We also recognize eleven paid holidays per year, providing a total of 88 holiday hours

Inclusion is one of our five core values, and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose.