Customer Service Officers

Client Service CoordinatorThis posting will remain open for a minimum of two weeks from the posting date.A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital servicesAssist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.Conduct administrative functions as necessary.The Five PrinciplesQuality – The consumer is our boss, quality is our work, and value for money is our goal.as associates, we support the responsibility of others.Hiring QualificationsCompetenciesLeadership:Customer FocusPeer RelationshipsIntegrity & TrustAction OrientedListeningFunctionalPreventative care and OWPsCommunication SkillsClient Service SkillsPriority SettingTime ManagementCapabilities and Experience (can do)Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Is very orderly and excels at cutting through confusion and turning chaos into order.Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.ability to convert units of measurement.Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.Independence – Able and willing to perform tasks and duties without supervision.Special Working ConditionsAbility to work at a computer for long periods of time.dogs, cats, birds, reptiles, etc.)This position requires special hours including working weekends and evenings.Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.Requires sufficient ambulatory skills in order to perform duties while at hospital.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.Experience, Education and/or TrainingHigh School Diploma or equivalent preferred.Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.One year of related experience required with customer service preferred.Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.We believe that embracing inclusion and diversity enables us to live our Purpose: