Head of Product, Managed Services

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Dexcom, the pioneer in continuous glucose monitoring and diabetes management, is continuing to expand its ecosystem of products and solutions to deliver connected, personalized solutions that improve health outcomes at scale. Our goal is simple yet ambitious: reduce the daily burden of managing diabetes and empower people to live healthier, more confident lives. Achieving this requires change-rethinking how we work, modernizing our platforms, and embracing new capabilities. This is an opportunity to shape change and deliver measurable value for patients, providers, and health systems worldwide.

As the Product Manager for Access and Enablement Services, you will help our customers get access to Dexcom CGM - navigating key milestones such as getting a prescription, validating coverage, and receiving supplies. You will define and deliver scalable, empathetic, and data-informed services and solutions into Dexcom products across both digital and human channels.

This is an amazing opportunity to impact millions of people by helping them get access to CGM through an effortless, personalized, and intelligent process. Come be a part of our growing Product team as we modernize healthcare in the Diabetes space!
Discovery : Lead the discovery process to convert opportunities to solutions in the pre-therapy stages of a Customer's journey with Dexcom. Work collaboratively across functions at Dexcom, learn directly from customers, test and experiment to build compelling narratives for what solutions should be pursued and why
Development : Partner with Design, Development, and other critical functions to bring the solutions to life in a way that benefits our customers, meets business objectives, and fits within Dexcom enterprise requirements.
Delivery : Partner with Commercial and Customer facing teams to ensure smooth launch of new solutions into our diverse global markets
Ensure your solutions and experiences are consistent and scalable across channels, platforms and markets within the Dexcom ecosystem.
Become a critical partner with our Experience, Market Access, Channel Management, Marketing, and other relevant teams to drive the best experience for our customers. Work effectively across engineering, design, customer service, customer support, IT, and other development teams to deliver integrated, scalable, compliant, and timely solutions. 3+ years in product management, preferably creating digital solutions to modernize service experiences

Demonstration of strong Discovery skillset - including clearly defining outcomes, validating voice of customer, experimentation and idea refinement, and customer/business impact assessment
Ability to work cross functionally to ensure development of products meets customer and business requirements, negotiating challenges and constraints as they arise.
Proven ability to work in cross-functional teams and use influence management effectively with cross-functional partners and senior management.
Learn about our brave #dexcomwarriors community.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
~Typically requires a Bachelor's degree and a minimum of 8-12 years of related experience.
At this level a graduate degree may be desirable with 4 years of related experience

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.
Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at View email address on click.appcast.io, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Dexcom is not responsible for any fees related to unsolicited resumes/applications.