Automotive Service Writer/Customer Service
Little Tire Co
Bonus based on performance
Health insurance
For over 67 years we have provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. The Sales Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, recommended services, benefits and product features, creating long-term loyalty bonds with customers; MONDAY -FRIDAY NO SATURDAYS OR SUNDAYS!
Promptly meets and greets customers
Answers phone and schedules appointments with customers
Determines the nature of customer problems; Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
to the customer
Obtains customer approval for service before delivering order to service personnel
Reviews completed repairs or services performed with customers and collects payment
High School graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication and maintenance issues
Experience using All-Data and vehicle service manuals to research and determine the resolution of malfunctions
2+ years experience in a retail environment, preferably auto tires, lubrication and automotive maintenance
Retail customer service and customer relations experience
1+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
Excellent Training and Development
Vacancy posted 19 hours ago
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