Head of Client Support Services

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Service Manager

Full Time Administrative OKC000, Oklahoma City, OK, US

12 days ago Requisition ID: 1868

Job Title: Service Manager

W&B Service Company has an excellent opportunity for a Service Manager - Trailer . We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio.

Position Summary

The Service Manager will oversee all aspects of the trailer service department. This role is responsible for ensuring high-quality repairs, efficient operations, and superior customer service. The ideal candidate will be a proven leader who can effectively manage and develop a team of technicians while remaining hands‑on to support diagnostics, repairs, and training when necessary.

Key Responsibilities

Lead, mentor, and develop a team of heavy‑duty trailer technicians to achieve department goals in safety, efficiency, and maintain high‑quality standards

Oversee daily operations of the service department, including scheduling, workflow management, quality of repairs, customer communications, and repair prioritization

Ensure all work is performed in compliance with manufacturer standards and company policies

Perform quality control checks on completed work to ensure accuracy and safety

Provide hands‑on support and training in diagnostics, troubleshooting, and actual repairs of heavy‑duty trailer repairs if needed

Conduct technician training, reinforcing proper repair techniques, and company standards

Monitor key performance indicators (KPIs), including labor efficiency, productivity, attendance, and customer satisfaction

Manage work orders, and customer invoices

Collaborate with parts, sales, and administrative teams to ensure smooth interdepartmental communication and operations

Maintain a safe, clean, and organized work environment, promoting a culture of safety and accountability

Drive continuous improvement through process evaluations, technician feedback, and performance reviews

Qualifications

Minimum 2 years of experience in heavy‑duty trailer repair

3+ years of experience in a supervisory or management role

Strong mechanical and diagnostic skills; able to perform hands‑on repairs and lead by example

Excellent communication, leadership, and problem‑solving abilities

Ability to train and mentor technicians with varying levels of experience

Strong organizational, communication, and computer skills

Compensation

Pay depends on experience.

Benefits

Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO).

Must pass a pre‑employment physical. W&B is an Equal Opportunity Employer.

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