Customer Service Officers

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic.
No holidays.
Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
Identify patients in need of financial counseling to facilitate payment and aligns insurance coverage to the type of service provided and processes this related insurance registration.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Encourage patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
Enter and maintain confidential patient information.
Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
Some Patient Service Specialist work may require travel within the region to support patient care in various locations
High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Dexterity sufficient to operate a PC and other office equipment.
Good visual acuity through normal or corrected vision.
Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $Maximum hourly: $shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

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