Technical Communicator - Construction
$60k - $80kUnited Cerebral Palsy of Georgia
Position
Technical Communicator
Department
Product Support
Reports To
VP, Product Support
This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment.
Benefits
Competitive Pay: Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.
Comprehensive Benefits Package: Access to a full range of benefits that support your health, well‑being, and future.
Stay Ahead of the Curve: We're committed to your development, offering hands‑on experience to stay current with the latest John Deere technology and industry trends.
A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.
Responsibilities
Technical Support: Provide advanced support for dealership service departments and customers.
Diagnostics & Troubleshooting: Resolve complex equipment and product issues using technical expertise and engineering resources.
Dealer & Manufacturer Communication: Serve as the liaison between dealership teams, John Deere engineering, and DTAC.
Technical Reporting: Prepare failure analyses, technical reports, and service communications.
Issue Tracking & Documentation: Monitor and report recurring product concerns.
Warranty & Product Support: Assist with warranty decisions and product support recommendations.
Product Improvement Initiatives: Investigate equipment incidents and support ongoing product improvements.
Training: Conduct in‑house John Deere product training to technicians.
Qualifications
Education: Technical school certificate or equivalent work experience.
Experience: 5+ years of heavy equipment technician experience required.
Training: John Deere Capstone or equivalent product training preferred.
Mechanical Aptitude: Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.
People Skills: Friendly, professional, and an excellent communicator.
Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs.
Flexible Availability: Willing and able to work extended hours as needed.
#J-18808-Ljbffr United Cerebral Palsy of Georgia
$60k - $80k
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