Head of Programme Management

Janus of Santa Cruz has been transforming lives through substance use disorder treatment and behavioral health services for nearly 50 years. Our mission is to provide effective, compassionate, and culturally responsive services that support recovery, resilience, and healthier communities.

We are seeking an experienced and passionate Residential Program Manager to lead the daily operations of our residential treatment program. This leadership role is ideal for a professional who excels at staff development, clinical oversight, program administration, quality improvement, and building strong partnerships that support positive client outcomes.

Position Summary The Residential Program Manager works within the vision, mission, and philosophy of Janus of Santa Cruz to recruit, develop, supervise, and retain high-performing staff while ensuring exceptional client care and operational excellence.

This position provides oversight for program operations, quality assurance, staffing, compliance, budgeting, and service delivery.

The Residential Program Manager serves as a clinical and administrative leader, ensuring that services are trauma-informed, culturally responsive, evidence-based, and compliant with all regulatory, licensing, accreditation, and funding requirements.

The position requires collaboration with clients, families, staff, community providers, funders, and internal departments to ensure quality care, financial sustainability, and positive treatment outcomes.

Key Responsibilities Program Leadership & Operations

Lead the daily operations of a residential substance use disorder treatment program.

Develop and implement program goals, policies, procedures, and service improvements.

Develop and manage staff schedules, client schedules, treatment groups, and educational programming.

Monitor program performance, client outcomes, utilization, and quality indicators.

Collaborate with internal departments including Admissions, Quality Management, Human Resources, Billing, Payroll, IT, and Operations.

Staff Management & Development

Foster a culture of accountability, teamwork, inclusion, and professional growth.

Provide regular clinical and administrative supervision.

Conduct performance evaluations and implement corrective action when necessary.

Ensure staff compliance with training, licensure, certification, and organizational requirements.

Provide leadership and oversight for clinical services and treatment planning.

Monitor client progress, family engagement, discharge planning, and continuity of care.

Ensure clinical documentation is accurate, timely, and compliant with legal and regulatory requirements.

Fiscal & Administrative Management

Develop and manage program budgets.

Support financial sustainability while maintaining high-quality care.

Complete required reports, contract deliverables, payroll approvals, and other administrative responsibilities accurately and on time.

Community Relations & Advocacy

Build and maintain collaborative relationships with referral partners, funding agencies, healthcare providers, and community organizations.

Represent Janus at community meetings, outreach events, and professional forums.

Ensure compliance with all health, safety, infection control, emergency preparedness, and facility requirements.

Oversee fire safety protocols, drills, and site readiness.

Requirements Qualifications Required Bachelor's degree in Psychology, Sociology, Social Work, Counseling, or a related field.

Current Alcohol and Drug Counselor certification (CADC) or registered intern/licensed therapist through the California Board of Behavioral Sciences (BBS).

Previous supervisory, management, or program leadership experience in behavioral health or healthcare settings.

Preferred Master's degree in a behavioral health or related field.

Experience managing residential treatment programs.

Bilingual Spanish/English proficiency.

Knowledge, Skills & Abilities Strong leadership, coaching, and staff development skills.

Ability to manage complex clinical and operational systems.

Strong budgeting, organizational, and project management skills.

Ability to analyze outcomes data and implement quality improvement initiatives.

Ability to use computers and electronic health record systems.

Ability to communicate effectively with clients, staff, families, and community partners.

Ability to manage competing priorities and respond appropriately in high-stress situations.

Ability to attend meetings, trainings, outreach events, and perform occasional client transportation duties as needed.

Required Training CPR and First Aid certification (maintained throughout employment)

All other agency-required training

Meaningful work that improves lives and strengthens communities.

Professional growth and development opportunities.

Janus of Santa Cruz is an Equal Opportunity Employer and is committed to building an inclusive workforce that reflects the diverse communities we serve.

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