Dispatcher/Plumbing - HVAC
Airco Service
HVAC Dispatcher
AirCo Air Conditioning, Heating & Plumbing – Fort Worth, TX
AirCo is looking for a highly organized, motivated, and customer-focused HVAC Dispatcher to join our growing team. The Dispatcher is responsible for coordinating daily service calls, efficiently scheduling technicians, communicating with customers, and keeping the service department running smoothly.
We're looking for someone who can think quickly, stay calm under pressure, and keep multiple moving pieces organized while providing excellent customer service.
Responsibilities
Schedule and dispatch HVAC service technicians to residential and commercial calls
Prioritize emergency, warranty, maintenance, and routine service calls
Optimize technician routes and schedules to maximize efficiency
Communicate with technicians throughout the day regarding job status, changes, and customer needs
Communicate professionally with customers regarding appointment times and technician arrival windows
Monitor technician availability and adjust schedules throughout the day
Follow up on delayed, completed, and rescheduled calls
Coordinate with Customer Service, Sales, Installation, Warehouse, and Management teams
Maintain accurate service call information and documentation
Help ensure technicians have the proper information and equipment needed for each call
Handle scheduling changes and unexpected issues quickly and professionally
Maintain a positive, team-oriented environment
Perform other duties as needed to support the service department
Qualifications
Previous HVAC, plumbing, home-services, or dispatching experience preferred
Previous experience with a dispatching or scheduling system is a plus
Strong organizational and time-management skills
Excellent verbal and written communication skills
Ability to multitask in a fast-paced environment
Strong problem-solving and decision‑making abilities
Professional and friendly phone presence
Ability to work well under pressure
Reliable, dependable, and punctual
Comfortable working with technicians, customers, and management
Proficient with computers and common office software
What We're Looking For
We want someone who takes ownership of the dispatch board and understands that great dispatching is about more than simply putting appointments on a schedule.
The right person will know how to keep technicians productive, take care of customers, communicate clearly, and solve problems before they become bigger problems.
Why Join AirCo?
Growing HVAC, Heating & Plumbing company
Team-oriented work environment
Opportunity for growth and advancement
Competitive compensation
Work alongside an experienced service and operations team
Be part of a company that values its employees and customers
If you're organized, dependable, energetic, and ready to make a difference in a fast-paced service department, we'd love to hear from you!
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