Help Desk Support/Technical Support - Remote

At Hinkle, we know that a great staff is critical to serving our clients. We offer a self-motivated environment for those who are looking to learn and grow in their careers. Our benefit package for full-time staff is competitive and includes:

Health Insurance

Vision Insurance

401(k) Plan

Short-Term & Long-Term Disability Insurance

Group Life insurance (Optional Supplemental Life Insurance is also available)

Paid vacation and sick leave

With locations in Wichita and Lenexa, Kansas, we provide employment and career opportunities for paralegal, legal secretary, accounting, technology, clerical, and administrative personnel. A list of current openings is below.

Position: Help Desk Technician

Location: Wichita, KS

Job Id: 203

# of Openings: 1

Position Title: Help Desk Technician

Reports To: CISO

FLSA Status: Non-Exempt

Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed. This position does not have the option of working remotely.

Essential Job Duties and Responsibilities:

Provide first-level contact and convey resolutions to user issues.

Properly escape unresolved tickets to other members of the IT team.

Clearly communicate the issue when escalating requests.

Track, route, and redirect problems to correct resources.

Follow up with customers, provide feedback, and see problems through to resolution.

Utilize excellent customer service skills.

Ensure timely and proper recording, documentation, and closure of tickets.

Preserve and grow knowledge of help desk procedures, products, and services.

Job Qualifications:

Proven working experience in providing help desk support. This includes three (3) years of help desk experience.

Proficiency in Windows workstation administrative tasks and environments.

Extensive experience with Microsoft 365/Microsoft Office applications.

Working knowledge of help desk software, VPNs, and remote control.

Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.

Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills.

Will perform all duties and responsibilities of this position with or without reasonable accommodation.

Working Hours: Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.

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