Customer Service Officers

Call Center Representative

On-site in Pontiac, MI

Full-time, MondayFriday, 8-hour shift with a 1-hour lunch break

Looking to make a difference and use your client service skills to assist others? This entry-level opportunity is for people who are ready to turn their skills into a long-term career. No mortgage or office experience is required. We'll provide paid training, ongoing support and opportunities to grow every step of the way.

As a Call Center Representative, you'll play an important role in delivering an outstanding experience for our clients. You'll be the first point of contact for incoming calls, helping answer questions, solve problems and provide support when it's needed most. Through strong communication, attention to detail and a positive attitude, you'll help build trust with our clients while contributing to our mission of making homeownership more accessible across the country.

High school diploma or equivalent

• 1+ year of customer service experience
• Comfortable speaking professionally on the phone
• Basic computer proficiency, including Microsoft Office products and working across multiple screens
• 1+ years experience in mortgage servicing
• Bilingual in English and Spanish

Deliver friendly, professional and solution-focused service

Accurately document conversations and updates in company systems

Meet quality, service and performance goals

Continue learning through coaching, training and professional development opportunities

Paid training

• Paid holidays
• Health, dental and vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Free 24/7 on-site gym
• On-site basketball court
• Free fruit, coffee and soft drinks
• Employee resource groups and community events
• United Wholesale Mortgage (UWM) is America's #1 mortgage lender. We partner with independent mortgage brokers across the country because we believe they provide a better homebuying experience. Through exceptional client service, innovative solutions and a commitment to our partners' success, we help make the mortgage process faster, cheaper and easier for the homebuyers they serve.

This document does not create an employment contract, implied or otherwise. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

United Wholesale Mortgage