Customer Service Officers

Pete's RV Center is seeking an organized, customer-focused Internal Service Advisor to join our team at our Chesapeake, VA dealership. This position plays a vital role in supporting our sales and service departments by coordinating repairs, managing internal service work orders, and ensuring exceptional communication between technicians, parts, and customers.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.

Responsibilities Serve as the primary liaison between the sales, service, parts, and technician teams.

Create, manage, and maintain accurate service work orders.

Work closely with technicians to understand repair needs and ensure parts availability.

Maintain an exceptional Customer Satisfaction Index (CSI).

Assist customers with parts, accessories, and over-the-counter purchases.

Process and track parts orders as needed.

Draft correspondence, reports, and other service-related documentation.

Provide administrative support, including data entry, recordkeeping, inventory counts, and other clerical duties.

Assist managers with cycle counts and annual inventory.

Ensure compliance with all company safety and quality standards.

Attend team meetings and ongoing training sessions.

Perform additional duties as needed to support the service department and dealership.

Qualifications Previous experience in a service advisor, service writer, or dealership support role is preferred.

Working knowledge of technician work orders and repair processes.

RV, automotive, or powersports service experience is a plus.

Knowledge of RV parts and service operations is preferred.

Strong computer skills and experience using dealership management software.

Excellent communication and customer service skills.

Health, Dental & Vision Benefits

401K Retirement Plan with Company Match

Paid Holidays and Vacations

Personal Time Off Accrual

Paid Uniform Service

On-the-Job Training

Relocation Possibilities

At Pete's RV Center, we're committed to providing exceptional customer service while creating a workplace where our employees can grow and succeed. Full-Time

Pay: $23/ per hour with opportunity for a monthly performance incentive!

Pete’s RV Center is a family owned business that has been keeping New England, Northern New York, Mid-West and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our eight locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana and Virginia.