Part-Time Head of Operations

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.

If you’re ready to be part of a team that’s shaping the future of public safety and compliance technology, we want to hear from you.

On Site

Full time

Reports to: VP of Operations

Sitestream, a Polaris Software company in Beverly, MA, is seeking a detail-oriented and operationally focused Processor Manager to lead the day-to-day management of our citations processing function. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes. In this role, you will be contributing towards technology that helps our customers make the world safer and fairer.

In this role you will be responsible for overseeing the citations pipeline from intake to completion, ensuring accuracy and volume SLAs are consistently met, and managing the schedules and performance of a team of part-time processors. You will work closely with the VP of Operations, Support Engineer, Processor Team Leader, and act as a hands‑on working supervisor - processing citations yourself when operational demand requires it. This is a compliance-sensitive, confidentiality-driven role at the heart of our revenue-generating operations.

Has supervisory or team leadership experience - Comfortable managing, coaching and developing a team, including directing real-time workloads.

Thrives in an SLA-driven environment - Confident monitoring multiple workstreams and acting quickly when targets are at risk.

Is detail-obsessed - High level of accuracy, able to spot patterns and quality issues and make sound judgement calls under time pressure.

Has a compliance mindset - Understands the importance of confidentiality and compliance in a law enforcement-adjacent environment. Brings structure without rigidity.

Can produce clear reports - Confident working with workflow software, dashboards and tracking tools to report performance to leadership.

Pipeline Oversight & SLA Management
Identify and elevate bottlenecks, backlogs or quality issues before they impact programme commitments. Maintain live visibility of pipeline status and report regularly to the VP of Operations.

Direct the day‑to‑day workflow of team members in real time, assigning and redistributing work in accordance with pipeline urgency. Make active decisions about prioritisation when volumes spike or deadlines shift, ensuring the most time‑sensitive citations are always actioned first.

Team Management & Scheduling
Manage the schedules of the citations processing team, ensuring adequate coverage at all times and alignment with operational demand. Conduct performance check‑ins, provide coaching, and manage absence or underperformance in a timely and constructive manner.

Process citations directly when required - stepping in to support volume during peak periods, cover capacity gaps, or model quality standards for the team. Training, Onboarding & Development
Support the Team Lead in training new processors, contributing to structured onboarding programmes that set new starters up for accuracy, efficiency and compliance from day one. Maintain up‑to‑date training materials and ensure onboarding is consistent and well‑documented.

including system outages, image quality problems and data integrity issues, that could impact the volume of processable citations and therefore programme revenue. Report findings and operational impact promptly to the VP of Operations.

Produce regular pipeline and performance reports for the VP of Operations covering volume throughput, accuracy rates, SLA adherence and team productivity. Accuracy & Quality Assurance
Oversee quality control processes, reviewing escalated citations and ensuring programme guidelines are applied correctly and consistently. Compliance & Confidentiality
Ensure all team members adhere to programme requirements, company policies and confidentiality standards at all times. This is a compliance-sensitive role, the manager is responsible for maintaining a culture of integrity, accuracy and discretion across the entire citations function.

Identify opportunities to improve workflow efficiency, reduce error rates and scale capacity in line with business growth. Contribute to process documentation and support the team as the business expands into new markets.

Previous supervisory or team leadership experience in an operations, data processing or compliance environment.

Familiarity with citations, traffic enforcement, law enforcement systems or similar compliance-sensitive operations is advantageous but not essential.

Proficiency with Microsoft Office Suite and ability to learn new software quickly.

Must be able to pass a comprehensive background check, including fingerprinting.

Health and Dental Insurance (BlueCross BlueShield, 80:20 contribution model)

Longterm Disability & AD&D

Life Insurance

EAP

Community Day

Federal (recognised) Paid Holidays

Our business is an equal opportunities employer. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Candidates must be able to pass a comprehensive background check, including fingerprinting.

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