Head of Sales & Support

Job Description URGE FITNESS is hiring a Sales Manager to drive personal training sales, support membership sales, conduct fitness consultations and evaluations, coordinate with personal trainers, and help oversee daily club operations.
This is a hands-on sales management role with a heavy focus on personal training revenue. The Sales Manager is expected to personally sell, follow up with leads, conduct consultations, identify member needs, present personal training options, close sales, and work directly with trainers to ensure clients are properly serviced after the sale.
The right candidate is competitive, organized, confident with sales conversations, comfortable discussing fitness goals with members, and capable of leading people, not just holding a manager title.
Can consistently sell personal training services
Can confidently present personal training options and ask for the sale
Is comfortable being held accountable to daily, weekly, and monthly sales goals
Can work closely with personal trainers to ensure clients are scheduled, serviced, and retained
Communicates professionally with members, prospects, trainers, staff, and managers
Can help oversee the club while on duty, including staff, cleanliness, and member experience
Is available for evenings, weekends, and hightraffic sales times as needed Experience in personal training sales, fitness consultations, gym membership sales, fitness management or commission-based sales is strongly preferred. What You Will Do: Personal Training Sales & Consultations. This role is heavily focused on selling personal training. Discuss member goals, health and fitness history, motivation, obstacles, and training needs
Recommend appropriate personal training options based on member goals and club offerings
Present personal training packages clearly and confidently
Overcome objections and close personal training sales professionally
Follow up with consultation noshows, undecided prospects, past PT leads, and current members
Meet or exceed daily, weekly, and monthly personal training sales goals
Maintain a professional, ethical, and memberfocused sales process This is not just a management role. You must be able to personally sell personal training on a consistent basis. Trainer Coordination & Client Service: The Sales Manager must work hand in hand with the personal training team to make sure clients are properly serviced after the sale. Coordinate with personal trainers on new client handoffs
Help ensure new PT clients are scheduled quickly and correctly
Help identify clients who may need additional support, rescheduling, or service recovery
Communicate trainer availability, scheduling issues, client concerns, and sales opportunities to management
Help protect the personal training client experience from sale through ongoing service The sale does not end when the package is sold. This role is responsible for helping ensure clients are handed off properly, serviced professionally, and set up for success. Membership Sales & Revenue Growth: While the main focus is personal training, the Sales Manager may also support membership sales and overall club revenue. Shift Leadership & Club Operations: Sales Managers are also expected to help oversee general club operations while on duty. Depending on the schedule, you may work alongside other managers or be the primary lead in the club during your shift. Oversee general club operations during assigned shifts
Help ensure the facility is clean, organized, and memberready
Monitor the front desk, fitness floor, bathrooms, locker rooms, and common areas
Support, direct, and hold staff accountable during the shift
Address basic member questions, concerns, and service issues professionally
Communicate shift updates, facility issues, member concerns, trainer needs, and staffing concerns to other managers
Coordinate with club leadership on appointments, staffing, sales priorities, PT client needs, and operational issues
Help maintain a professional, clean, safe, and highenergy club environment The Sales Manager must be able to balance selling, leading staff, supporting trainers, servicing members, and protecting the overall club experience. What Success Looks Like: Successful Sales Managers are consistent, visible, organized, and accountable. They personally drive personal training sales, conduct consultations, follow up with leads, coordinate with trainers, and keep members moving from interest to purchase to service. Strong personal training sales ability
Strong phone and inperson communication
Ability to close sales
Strong coordination with personal trainers
Client service followthrough after the sale
Professional communication with members, staff, trainers, and management You will receive coaching, feedback, and support, but results matter. Sales Goals & Performance Expectations: This role has daily, weekly, and monthly sales goals, with a heavy focus on personal training sales performance. Sales Managers are expected to meet minimum monthly sales expectations and help drive overall club revenue. Commission and bonus opportunities are tied to sales performance. Commission and bonuses are earned only after required minimum monthly sales goals are achieved. Sales Managers who exceed monthly goals may also qualify for additional performance bonuses. Failure to consistently meet sales expectations may result in coaching, schedule changes, reduced assigned hours, changes in role responsibilities, or separation from employment, consistent with company policy and applicable law. Schedule: This role requires flexible availability based on club traffic, lead flow, consultations, appointments, staffing, and operating needs. Evenings
Weekends
Scheduled sales appointments
Shifts where you may be the lead manager on duty Compensation & Benefits: This position includes base hourly pay plus commission and bonus opportunities. Sales Managers are expected to meet minimum monthly sales goals. Once the minimum monthly goal is achieved, team members become eligible to earn commission on qualifying sales. Additional bonus opportunities may also be available for Sales Managers who exceed monthly sales goals, help drive personal training revenue, and deliver strong overall results. Actual earnings vary based on individual sales performance, team performance, consistency, follow-up, consultation volume, closing ability, schedule, lead flow, and monthly results. 18-$25 pe hour base hourly pay Commission opportunity: Available on qualifying sales after the minimum monthly goal is achieved Bonus opportunity: Additional bonuses may be available for exceeding monthly sales goals and performance expectations Full-time employees may be eligible for a benefits package that includes paid time off, matching 401(k), health insurance, discounted or free gym memberships, discounts on select club services and add-ons, employee discount programs, profit sharing opportunities, and a retirement bonus / defined benefit-style retirement program, subject to eligibility and plan requirements. Benefit eligibility may vary based on employment status, hours worked, length of service, position, and applicable plan rules. Prior sales experience required
Prior personal training sales, fitness sales, membership sales, or commissionbased sales experience strongly preferred
Experience conducting fitness consultations, evaluations, or needsbased sales conversations preferred
Prior sales management, team lead, shift lead, or management experience preferred
Strong phone and inperson communication skills
Comfortable making outbound calls, sending followups, conducting consultations, and asking for the sale
Comfortable working closely with personal trainers to support client onboarding and service
Comfortable coaching others and holding staff accountable
Comfortable using CRM, scheduling, and sales software
Able to oversee basic club operations while on duty
Able to communicate clearly with staff, members, trainers, and managers
Able to help maintain facility cleanliness and club standards
Able to move throughout the club during tours, consultations, evaluations, shift checks, and operational walkthroughs
Evening and weekend availability required