Full Time Head of Housekeeping

Title: Housekeeping Lead

Employment Type: Full-time, Hourly

Reports To: Operations & Facilities Manager

Compensation: $22.00 per hour

Start Date: As soon as possible

Big Bear Retreat Center (BBRC) is seeking an experienced Housekeeping Lead to oversee the daily housekeeping operation and ensure our campus and off-site housing are consistently clean, organized, and guest-ready.

Reporting to the Operations & Facilities Manager, the Housekeeping Lead is responsible for leading the day-to-day housekeeping team, executing established housekeeping procedures, and maintaining BBRC's standards of cleanliness, comfort, and hospitality.

The Housekeeping Lead works alongside the housekeeping team while providing direction, monitoring quality, and ensuring assigned tasks are completed efficiently. The ideal candidate is dependable, organized, proactive, and comfortable using digital tools to access schedules, documents, and operational tracking systems.

We have partnered to offer inclusive retreats, including the first residential transgender and gender expansive retreat, Spanish-language retreats, Black Women's retreats, retreats for teens of color, and many others.

Big Bear Retreat Center is a residential retreat center that provides space for mindfulness, respite, and healing to foster individual and collective transformation and illuminate our connection with nature, one another, and society.

Housekeeping Operations

Lead and participate in the cleaning and preparation of guest accommodations, meeting spaces, offices, common areas, and BBRC-owned off-site housing.

Ensure all guest rooms and facilities consistently meet BBRC standards for cleanliness, presentation, comfort, and safety.

Coordinate efficient retreat turnovers while maintaining exceptional quality standards.

Assign daily housekeeping tasks and monitor completion.

Train, mentor, and support housekeeping staff in established procedures and expectations.

Perform routine quality inspections and promptly address deficiencies.

Respond to guest housekeeping requests in a timely, professional manner.

Execute housekeeping priorities established by the Operations & Facilities Manager.

Coordinate closely with Operations, Facilities, Kitchen, and other departments to support retreat operations.

Communicate room readiness, maintenance concerns, supply needs, and housekeeping updates.

Help ensure housekeeping assignments are completed according to established procedures and timelines.

Inventory & Supply Management

Maintain appropriate inventory levels of linens, toiletries, cleaning supplies, paper products, and housekeeping equipment.

Keep housekeeping storage areas organized, clean, labeled, and well stocked.

Submit supply requests before inventory levels become low.

Administrative Support

Utilize Google Workspace (Drive, Docs, Sheets, and Gmail) to access schedules, department documents, and operational information.

Update simple spreadsheets, inventory logs, and housekeeping tracking documents.

Support environmental sustainability initiatives whenever practical.

Perform additional housekeeping or operational duties as assigned.

Minimum of 1-2 years of housekeeping experience in hospitality, lodging, retreat centers, hotels, or similar environments.

Strong organizational and time management skills.

Comfortable leading by example while working alongside the housekeeping team.

Proficiency with Google Workspace, including Google Drive, Docs, Sheets, and Gmail.

Self-motivated with the ability to recognize priorities and complete responsibilities with minimal supervision.

Willingness to work weekends and maintain a flexible schedule based on retreat operations.

Experience working in a retreat center, hotel, camp, or hospitality environment.

Experience using digital checklists or inventory management systems.

This is a full-time, onsite position based in Big Bear, California. Flexibility to work evenings, weekends, and holidays as needed is required.

This role requires standing, walking, bending, kneeling, climbing stairs, and lifting up to 50 pounds throughout the workday. Employees must be able to safely operate housekeeping equipment, including vacuums, carpet cleaners, mops, and other cleaning tools, and work both indoors and outdoors in varying weather conditions throughout the year.

Healthcare reimbursement account

We strive for equity, celebrate diversity, and are committed to creating an inclusive environment where all employees can thrive.

Qualified candidates who identify as Black, Indigenous, or People of Color (BIPOC) and/or members of the LGBTQIA+ community are especially encouraged to apply.

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