Hotel Head Of Sales

Job Description

Job Description

SUMMARY

Plans and implements sales, marketing and product development programs, both short and long range, targeted toward existing and new markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests? needs
• Committed to making every guest is satisfied
• Develops added-value customer service programs
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives, trains, and performs to Scholar Hotel Management Standards

Sales Manager Operations

• Sales Manager is responsible for selling sleeping rooms and catering services, and banquet facilities through direct client contact and over the phone to maximize total revenue and ensuring sales goal are met and exceeded.
• Established client base and cultivate relationships, building business, and assisting the Director of Sales in providing a stable and positive work environment for the team.
• Attain weekly, monthly, quarterly, and annual sales goals prospecting and cold call.
• Attend appropriate trade shows and conventions.
• Attend appropriate industry mixers.
• Conduct site tours of the hotel.
• Prepare and present proposals.
• Use HyattConnect as a resource for sales information.
• Manage accounts proficiently and accurately.
• Use Delphi for updating and tracking accounts.
• Provide customers with accurate information for their overnight accommodations and meeting and banquet in formation.
• Keep accurate records.
• Monitor billing accounts.
• Assist accounting with delinquent accounts.
• Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
• Handle