Senior network support / technical support

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Senior Network Administrator. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
What You'll Be Doing Responsible for effective administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of network infrastructure systems is achieved.
Perform assigned duties as listed in RACI model(s) under general supervision from manager.
Collaborate with peers and manager on operational tasks, system enhancements and project activities.
Support enterprise Cisco network infrastructure, including routing and switching, wireless networking, SD-WAN, network monitoring, branch/ATM connectivity, and network operations.
Install, configure, maintain, patch, upgrade, and troubleshoot network systems and related infrastructure.
Develop and maintain configuration standards and operating procedures.
Coordinate with vendors for technical support and upgrades.
Monitor network health, availability, alerts, logs, performance, capacity, and system integrity; Respond to incidents, problems, service requests, and escalations; Lead root cause analysis efforts for major incidents.
Act as an escalation point for complex network issues.
Develop and maintain configuration standards, operating procedures, documentation, runbooks, and process improvements.
Coordinate with team members, vendors, engineering teams, and service stakeholders for support, upgrades, maintenance, and project work.
Create, change, and delete user accounts per request.
Provide assistance for support cases escalated by Network Administrators I & II.
Conduct after-hours maintenance, participate in the on-call rotation supporting the production environment 24x7x365, and travel to remote office and ATM locations up to 50% of the time.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Qualifications High School Diploma or GED required
Bachelor's Degree in a related field or equivalent years of experience required
3-5 years of relevant network infrastructure experience required
Cisco CCNA Routing and switching required
Cisco CCNA Wireless preferred
Cisco CCNA Security preferred
ACMA/ACCA preferred
Knowledge, Skills, and Abilities Intermediate knowledge of routing, switching, LAN/WAN, TCP/IP, OSI, VLANs, trunking, NAT, QoS, DHCP, DNS, HSRP, IPsec, EIGRP, OSPF, and BGP. Foundational to intermediate knowledge of SD-WAN, branch connectivity, circuit failover, DIA, broadband, MPLS, cellular connectivity, and enterprise network monitoring. Foundational to intermediate knowledge of Python and Ansible. Foundational to intermediate knowledge of monitoring applications: Foundational to intermediate knowledge of wireless networking, including Aruba, Cisco Wireless, access point monitoring, client troubleshooting, and RF basics. device lifecycle support; configuration validation; Foundational to intermediate knowledge of network documentation, configuration checklists, diagrams, branch/ATM support documentation, standard operating procedures, automation, reporting, and operational efficiency practices. Intermediate knowledge of SNMP, logging, packet capture, operating systems, servers, storage, audit/security best practices, and data center standards including cabling, power, fire suppression, and safety.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We also know the flexibility to work remotely benefits the wellbeing of our team.
100% on-site, 0% remote. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.

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