Head of Programme Management

Sign-On Bonus $3,000- $4,000*

Manage and Support Human Services Operation

Ensure clinical services meet regulatory requirements of OASAS and VIP Community Services standards.

Plan, interpret and ensure implementation of all policies and procedures.

Ensure clinical and operational support coverage for facility and maintain on-call telephone accessibility.

Oversee record and recording systems providing for proper service control and standards, including OASAS and other regulatory agencies.

In collaboration with the facilities department, responsible for ensuring the overall cleanliness, maintenance and security of the facility; Ensure an active, accurate program information system(s).

Act as consumer advocate, assuring that all consumers’ rights are respected and that all grievances and complaints are addressed in a timely and equitable manner in accordance with all applicable laws and regulations.

Participate in continuous quality improvement (CQI) activities and agency wide CQI committee and ensure CQI and Incident Management plans are implemented.

Plan with other agencies and develop methods of inter-agency work.

Ensure accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes.

Maintain statistical data to allow for efficient reporting including weekly census, monthly reports, STARS reporting, etc.

Make recommendations to the Chief Program Officer on matters concerning the physical plant operations and resources.

Plan and Manage Financial Control Measures

Maintain a Positive Image for the Organization in the Community and in State and National Organizations

Act as liaison to funding and referral sources, the community‑at‑large, and the executive staff.

Promote good community relations through involvement in community affairs and establishment of community outreach programs.

Take an active part in relevant local, state and national committees and functions.

Participate in Job Training and Education Programs, Meetings and Committees

Maintain a high level of industry knowledge and keep the Chief Program Officer aware of changes required/recommended in agency operations.

Graduate degree (Social Work, Mental Health Counseling, Psychology, etc.) and Qualified Mental Health Professional (e.g., Three (3) years administrative or clinical experience working within a substance use/mental health disorder treatment setting required.

Experience in an OASAS certified residential facility preferred.

Experience with trauma‑informed systems of care and the implementation of evidence‑based practices preferred.

Proficiency with computer operation (Microsoft Word, Excel, Electronic Health Record and Outlook programs).

Bilingual, ability to speak Spanish desirable.

Must be able to work a flexible schedule.