Bank Teller / Teller - Full Time

Workplace Type: On-site

Teller (Full Time)

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements

Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures

Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures

Re‑stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required

Assist in the processing of night depository bags and currency, and ATM settlements as required

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Confidently build effective, trust‑based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation

Educate clients on self‑service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement

Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner

Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered

Promote the branch's active involvement within the community and report all CRA related activities to supervisor

Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at View email address on click.appcast.io information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Popular is an Equal Opportunity Employer, including Disability/Vets

Compliance, Law, Legal

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