Head of Operations & Business Management

The OpportunityThe Agency Operations Manager supports Adobe's Agency Management function by driving the operational processes, financial administration, reporting, and governance activities that enable successful partnerships with Adobe's creative agency ecosystem.This role serves as the connective tissue between Agency Management, Finance, Procurement, the Legal department, Customer Marketing, the Studio, and agency partners. The ideal candidate understands how creative agencies operate and enjoys bringing structure, organization, and accountability to complex workflows.This position is designed to support the Agency Management team by owning the operational aspects of agency relationships, allowing the Group Manager and Agency Leads to focus on strategy, partner management, agency performance, and organizational planning. This role reports to the Group Manager, Agency Management.Manage access requests and system setup, including LDAP and other required tools.Support agency compliance and documentation requirements.Financial Management & Contract SupportSupport agency budget tracking, invoicing, purchase orders, and financial reconciliation.Coordinate with Finance, Procurement, and agency teams to resolve billing questions.Gather scope inputs from business teams to support SOW development and agency planning.Agency Performance & ReportingSupport agency scorecard and feedback collection processes.Consolidate partner feedback and agency performance data.Maintain reporting dashboards related to agency utilization, performance, spend, and staffing.Assist with agency evaluations, agency reviews, and onboarding of new creative partners.Help find ways to improve agency performance, operational efficiency, and partnership effectiveness.Agency Planning & Portfolio SupportSupport annual planning and quarterly planning exercises.Coordinate information gathering across Marketing, Studio, Finance, Procurement, and agency partners.Cross-Functional CollaborationPartner closely with Finance, Procurement, Legal, Customer Marketing, Studio, and agency teams.Ensure team members have timely access to information required for planning and decision-making.Help establish and maintain scalable ways of working across Adobe and agency partners.What you need to succeed5+ years of experience in account management, program management, agency operations, marketing operations, vendor management, or a related field.Strong organizational and project coordination skills.Experience managing budgets, invoices, purchase orders, or financial tracking.PreferredExperience working at a creative, marketing, or marketing agency. Alternatively, experience supporting creative agency relationships from the client side.Familiarity with creative development, content production, and campaign execution workflows.Understanding of agency retainers, staffing models, scopes of work, and resource planning.Experience with enterprise workflow and planning tools.About AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. At Adobe, we believe that great ideas can come from anywhere in the organization. Let’s Adobe togetherAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.State-Specific Notices:California:Fair Chance OrdinancesAdobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.Colorado:Application Window NoticeIf this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Massachusetts:Massachusetts Legal NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. San FranciscoType: Full time