Receptionist Front Desk Overnight Temporary

Front Desk Agent
The Front Desk Agent is responsible for providing exceptional service to guests during their stay. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Register guests into the hotel's system, verifying reservation details, address, and payment information.
Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
Answer telephone calls courteously, providing accurate information and service. Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
Handle and account for keys properly.
Understand and adhere to emergency procedures and security policies.
Education: High School diploma or equivalent.
Prior experience in a customer service role preferred.
Basic computer skills.
Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.
At Ivy, we believe in supporting our team both at work and in their personal lives. Here's a look at what we offer to help take care of you and your loved ones:
Medical
Dental
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Financial Security & Peace of Mind:

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• 401(k) Retirement Plan

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.