Referral Management Coordinator Team Lead

Community Health Project Los Angeles Referral Coordinator
Community Health Project Los Angeles (CHPLA) is a program of Heluna Health. CHPLA's mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Los Angeles Community Health Project was founded in 1992.
Under the direction of the Program Manager, the Referral Coordinator is responsible for providing programmatic and operational support to CHPLA's ICMS LEAD Program (Intensive Case Management Program, formally: LEAD is a collaborative project involving local police, prosecutors, public defenders, corrections officers and social service providers designed to divert individuals arrested or suspected of low-level drug offenses and/or prostitution into social services rather than the criminal justice system. These individuals will be engaged in supportive services with the goal of reducing legal recidivism and improving quality of life.
The population we serve experience many critical and acute situations that require immediate and clinically appropriate responses. This person will be expected to support case managers, clinical team and harm reduction care services through supervision and monitoring of program goals, as well as serving as a resource coordinator to promote service accessibility for program participants.
This is a full-time benefitted position. Community Engagement
Work directly with local police departments to build relationships and educate on program with goal that police will divert to services in lieu of arrest.
Attend community meetings to promote and offer education about ODR (Office of Diversion and Reentry) LEAD and the care options offered through the program.
Plan and participate in special community or inhouse events held to spread awareness of programs or promote participant health, wellness, and empowerment.
Represent CHPLA in a professional manner at meetings, community events, with ODR, law enforcement, and other partners.
Attend treatment planning and case consultation meetings with partnered providers for the purpose of care coordination.
Order, organize, and maintain inventory of program supplies and donations.
Oversee and manage drop-in center services to ensure safe, nonjudgmental, welcoming, impactful, and beneficial space for participants.
Schedule supervision with case managers to review operational tasks, client linkages to outside providers, and drop-in duties, schedule, protocols, and workflow.
Conduct regular reviews of chart and the DHS CHAMP electronic health records system to review and ensure timely, accurate, detailed and professional case notes are documented on all client related contacts and progress in accordance to timelines and standards set by ODR (Office of Diversion and Reentry).
Receive program participant referrals for enrollment from LAPD, local outside service providers, or from internal CHPLA contacts. Be part of a regular rotation staffing a 24-hour emergency service phone line. Receive emergency calls from service providers or program participants outside of business hours and respond to crisis situation with clinically sound judgment and expertise.
Attend regular clinical supervision sessions and case conferencing with ICMS staff and support in completing and maintaining client roster and documentation associated with clinical supervision and case conference meetings.
Support in maintaining and monitoring program data, activities and outcomes, and compile data reports as requested within outlined timeframe.
Provide administrative and operational supervision of ICMS case management staff to ensure delivery of quality services, care, outcomes, and support staff's knowledge and growth.
Monitoring spending and purchases of client related expenses to ensure appropriate use of funds and spending remains within allocated amount.
Provide guidance, respond, and be available during emergency situations encountered by ICMS case management staff.
Support case managers to coordinate clinically appropriate linkages to outside service and community partners. This may require a collaborative research effort between Clinical Supervisor, Referral Coordinator, and case manager.
Support case managers in completing and submitting documentation related to housing, social benefits, obtaining legal documents, insurance and medical information.
Accompany case managers in the field as needed due to safety or care concerns.
Support charting, electronic records, and quarterly Care Plans of case managers as required by DHS (Department of Health Services) and report all lapses to Director of Client Services.
Openly receive input from staff aimed towards program development and quality management.
Oversee incoming referrals regarding case management support, housing navigation, community reintegration, triage activities, and client documentation including eligibility.
Participate in scheduled rotation of coverage for 24-hour/7 days on-call crisis intervention hotline.
Document interactions and events from 24-hour/7 days on-call crisis intervention hotline. Answer incoming crisis calls, coordinate care and/or resources for clients.
At least one (1) year of experience working with people experiencing homelessness (PEH), people who use drugs (PWUD), and/or who have chronic health issues.
Bachelor's degree in social work or similar mental health related major.
At least two (2) years of experience providing direct field-based case management services or ICMS-HR
Expertise in the following areas: outreach and engagement strategies, intensive case management services, motivational interviewing, harm reduction, housing first, crisis intervention, suicide assessment and prevention, substance use and mental health.
Deep and thorough understanding of harm reduction, low-threshold services, trauma informed care and patterns, risks and behaviors of drug use.
Deep understanding of client assessment, care planning, care coordination, evaluation and advocacy.
Understanding of criminal justice, mental health, medical, and housing systems