Head of Business Operations - Remote

Operations ManagerApplyremote type: Remote Customer-Basedlocations: Virginia - Mclean: Maryland - Remote: Indiana - Remote: North Carolina - Remote: Job CategoryOperationsJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.As the Salesforce Business Operations (BizOps) team scales its operating model, we are seeking a highly analytical financial professional with the ability to obtain a federal security clearance to drive critical financial controls, governance, contract administration, and audit risk management for our major US Federal IDIQ contract vehicles. Sitting directly under the AMERS BizOps Lead, this strategic role bridges the gap between Field Delivery Operations, Corporate Accounting, Legal Counsel, and Federal Program Management Offices (PMOs). Your primary mission will be to manage the end-to-end contract administration lifecycle, dismantle financial blindspots, untangle complex multi-stream intercompany ledgers, and secure the cash application process. By streamlining these high-volume, high-risk revenue streams, you will play a pivotal role in safeguarding our financial statements, defending margins, and accelerating federal business growth. **Position Details*** **Level:** 7* **Location:** Anywhere in the US (Remote)* **Citizenship & Clearance:** Must be a U.S. citizen (U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role (eligibility and *ability to obtain and maintain a US Federal Security Clearance)***Key Responsibilities** **1. Contract Administration & PMO Interface (Large-Scale IDIQ)*** **Primary Point of Contact:** Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ).* **Portal & Queue Management:** Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries.* **Contract Modification & Compliance:** Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests, ensure website ordering guidelines remain up-to-date, and strictly enforce data non-disclosure / data-restriction compliance.* **Reporting & Deliverables:** Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements (e.g., Financial & Audit Governance*** **Risk Mitigation:** Manage complex audit and financial statement risks for the expanding US Federal division, transforming the function from manual monitoring to high-leverage portfolio intelligence.* **Deliverable Verification:** Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings.* **Intercompany Reconciliation:** Formulate and execute robust validations for revenue recognition (rev-rec) processes across partner-led IDIQ streams to guarantee corporate and statutory audit compliance.**Invoicing, Cash Application & End-to-End Lifecycle Control*** **Untangle Complex Ledgers:** Resolve visibility gaps caused by multi-tiered invoicing structures (e.g., internal entities invoicing third-party partners who subsequently invoice the federal client, combining software license and services contracts).* **Variance Investigation:** Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers.* **Lump-Sum Reconciliation:** Deconstruct massive, complex lump-sum federal payments that merge software licenses and professional services. Systematically isolate and map cash flows back into proper CRM tracking systems.**Portfolio Scale & Delivery Advisory*** **Business Partnership:** Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability.* **Margin Preservation:** Enforce proactive pre-sales pricing models and margin management early in the project lifecycle, driving significant improvements in Bid vs. Required Qualifications & Experience*** **Experience:** 5-8+ years of experience in Federal Financial Management, Contract Administration, or Business Operations within the US Public Sector.* **Citizenship & Clearance:** US Citizenship is required, alongside the eligibility and willingness to undergo a federal background investigation to obtain a security clearance.* **IDIQ & Portal Management:** Hands-on experience working directly with Federal PMOs, monitoring procurement portals, responding to RFQs, and managing contract deliverables/modifications (CLINs/TRs).* **Federal Accounting Expertise:** Deep, hands-on experience handling complex federal contract vehicles, billing structures, and intercompany cash application cycles (experience with partner-led defense or civilian contracts, or Prime/Sub relationships, is highly preferred).* **Complex Problem Solving:** Proven track record of untangling messy ledger data, investigating complex financial variances, and matching high-volume lump-sum payments without clean remittance advice.* **Systems Knowledge:** Strong familiarity with enterprise CRM financial architecture and the ability to build manual offline validation frameworks when system blindspots occur.**Why This Role Matters** This isn't classical controllership or static contract administration. This role directly owns the operational rhythm and financial health of an expansive, high-volume project pipeline. By stepping into this seat, you become the ultimate operational shield protecting margins, driving PMO excellence, and establishing an airtight system to safeguard our most complex public sector partnerships.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: ### ### ### At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.J-18808-Ljbffr Salesforce, Inc.