Customer Service Officers

The Mail Services Specialist is responsible for the accurate, efficient, and timely handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting. This role ensures that all items are processed in accordance with company policies and industry standards, while providing excellent service to internal and external clients. The position will also provide a variety of support services associated with equipment, supplies and fulfillment based on customer account requirements. This role may have interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Mail Services Specialist works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

The Mail Services Specialist is responsible for the accurate, efficient, and timely handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting. This role ensures that all items are processed in accordance with company policies and industry standards, while providing excellent service to internal and external clients. The position will also provide a variety of support services associated with equipment, supplies and fulfillment based on customer account requirements. This role may have interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Mail Services Specialist works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

"Primary responsibility for coordination of all mail and shipping related services and activities

Pick-up and deliver customer packages and mail throughout the onsite

Maneuver packages with appropriate equipment and/or assistance from another person

Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Utilize pallet jacks and other large package handling equipment

Operate duplicating equipment (copiers, scanners) and perform routine equipment checks, if applicable

Maintain convenience copier areas by keeping them clean and well-stocked, if applicable

Handle various fulfillment tasks, such as furniture or conference room setup

Respond to internal customer inquiries regarding status or feasibility of service requests

Perform light filing, archiving, and housekeeping duties

Perform additional courier or administrative tasks as assigned

Minimum Qualifications And Requirements High School Diploma or equivalent education required

1+ year of customer service or operations experience

Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred

Experience with mailroom equipment (e.g., Proficiency with computer systems and ability to learn new software applications quickly

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.