Head of Project Management (Remote)

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Project Manager
As a Project Manager, you will support customer implementations and strategic connectivity initiatives throughout the sales lifecycle. This role partners closely with Sales, Solutions Architecture, carrier partners, and customers to coordinate project delivery, maintain clear communication, and ensure services are delivered accurately and on schedule.

You will also contribute to engineering-related initiatives that support connectivity design, infrastructure planning, and customer solution development while helping maintain a seamless customer experience.

Participate in customer meetings during the pre-sales process to support technical discussions and project planning.

Build and maintain strong working relationships with customer stakeholders throughout the project lifecycle.

Serve as a central point of coordination between customers, carrier partners, and internal Switch teams.

Communicate project milestones, schedules, risks, and deliverables to internal and external stakeholders.

Support post-sales customer requests, including upgrades, moves, adds, and changes, while coordinating with the Sales team as appropriate.

Develop and maintain customer-facing and internal project plans throughout implementation.

Support engineering initiatives assigned by the Solutions Architecture team, including fiber diversity studies, mapping projects, and infrastructure documentation.

Expand technical knowledge through ongoing learning related to telecommunications engineering, connectivity infrastructure, and project management tools.

Support additional projects and initiatives as assigned.

You communicate clearly and build strong relationships with customers and internal teams.

You manage multiple complex projects while maintaining attention to detail.

You balance customer expectations with operational requirements and project timelines.

You identify issues early and help drive practical solutions.

You are committed to delivering a high-quality customer experience.

Bachelor's degree or an equivalent combination of education and experience.

Six or more years of customer-facing experience within the telecommunications industry.

Experience managing multiple concurrent telecommunications or infrastructure projects.

Strong understanding of telecommunications products and network services, including:

IP networking

Experience coordinating work across internal teams, customers, carriers, and external partners.

Strong project management, organizational, and communication skills.

Advanced proficiency with Microsoft Office applications.

Experience using project management software.

Project Management Professional (PMP) certification.

Experience with data center architecture or mission-critical infrastructure.

Familiarity with engineering tools such as Visio, Google Earth, Fiber Locator, or similar technologies.

Industry Leading Designs - Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities - Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

If you’re ready to help deliver innovative connectivity solutions that power the world's most advanced digital infrastructure, we want to hear from you.

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