Business Line Project Delivery and Commercial Director

Position SummaryOur business is built on projects. Managing projects successfully is core to how we serve our clients and how we function as a business. Project Managers have a lot of competing demands between being responsive to their clients, managing their teams, ensuring high quality work, and safeguarding profitability of the project. Helping our PMs and their projects be successful is the single greatest lever we have to grow our business, keep winning exciting projects and deliver on our performance expectations.The Project Delivery and Commercial Director is responsible for driving project delivery, commercial management, and quality performance excellence across the business, ensuring strong financial, operational, contractual, risk, technical quality, and client outcomes across the full project lifecycle—from opportunity development through execution and closeout. This role partners closely with Project Managers, Operations Leaders, Finance, Business Development, US Project Governance and Execution team, Legal, Quality, Safety, and technical leaders to ensure projects are set up for success, commercial and quality risks are proactively identified and managed, and delivery performance meets or exceeds expectations.The Project Delivery/Commercial Director is responsible for the implementation of U.S. project delivery processes, procedures and governances throughout the business and liaising with the U.S. Director of Project Governance & Execution.This position can sit in any WSP office in the USA. Key ResponsibilitiesProject Delivery Leadership:Collaborate with the Project Governance & Execution Director to develop and deploy training that supports successful project managementDevelop and lead a project delivery team to support project managers in all regions to better bid and deliver projectsReview the performance of our Project Managers regularly to determine who needs additional support, training or replacementReview the performance of our Project Directors regularly to ensure project performance targets are being achieved and to determine who needs additional support training or replacementCommunicate new policies and directives to project managers and ensure adoptionContinuously monitor KPIs on project delivery such as margin erosion and DLMAssist newly acquired groups in adopting our project delivery protocols, incorporating their best practices, and working to ensure that their project data successfully migrates into WSPDeploy GCC to assist in effective project management and improving our marginsCommercial Management:Lead and support contract review and compliance in partnership with Legal, Commercial, Finance, and Operations teamsSupport commercial terms negotiation, including risk allocation, limitation of liability, indemnity, consequential damages, liquidated damages, payment terms, and other material contractual provisionsIdentify, allocate, and manage project commercial risks across the project lifecycle, ensuring risks are visible, owned, and actively mitigatedDevelop and oversee risk mitigation, recovery, and contingency management plans for projects with elevated commercial, delivery, or financial exposureStrengthen change management discipline, including timely identification, documentation, pricing, approval, and recovery of scope, schedule, and cost changesPartner with Legal and Operations to support claims avoidance, claims preparation, dispute resolution, and commercial recovery strategiesProvide governance and oversight for subconsultant and subcontractor commercial management, including flow-down terms, performance issues, change management, and claims supportLead or support RDOA submission and approval processes for projects requiring elevated commercial, financial, or governance reviewMonitor and enforce Work at Risk governance to ensure project teams do not proceed without appropriate authorization, documentation, and approvalsQuality Management:Champion quality management across project delivery, ensuring QA/QC expectations are clearly defined, planned, executed, and documented throughout the project lifecycleEnsure appropriate QA/QC checks, independent technical reviews, and design reviews are built into project plans, schedules, budgets, and delivery workflowsPartner with technical leaders and Quality teams to implement and reinforce the Technical Assurance Process on projects with elevated technical, client, regulatory, or delivery riskSupport Project Managers in aligning scope, deliverables, review protocols, and acceptance criteria with client expectations at project kickoff and through executionMonitor quality-related performance trends, including rework, technical review findings, client concerns, and delivery issues, and drive corrective action where neededCapture and share lessons learned related to project delivery, technical quality, client expectations, and commercial outcomes to improve future performanceSupport client satisfaction surveys and follow-up actions to ensure feedback is reviewed, acted upon, and incorporated into continuous improvement effortsOpportunity / Pursuit Phase:Participate in Go/No-Go reviews to support informed decision-makingSupport proposal delivery strategy, pricing, and risk mitigationPartner with Legal, Commercial, Finance, and Operations teams to support contract review, commercial terms negotiation, risk allocation, pricing strategy, and pursuit-stage mitigation planningPlanning Phase:Lead Project Readiness ReviewsEnsure robust planning, resourcing, risk management, contingency planning, and commercial governance before project execution beginsIntegrate quality and safety planning into execution, including QA/QC checks, independent technical reviews, design reviews, and technical assurance requirementsProject Execution & Performance Excellence:Manage project reviews methodology ensuring proper audience and cadenceParticipate in project performance reviews (milestones, cost, schedule, risk, margin)Drive corrective action and recovery plansHold teams accountable for performance outcomesMonitor change order discipline and Work at Risk governance in compliance with required approval processesWork with leadership, Legal, and Commercial teams to support claims avoidance, dispute resolution, and recovery strategiesProvide subconsultant and subcontractor management support, including commercial terms, performance issues, changes, claims, and flow-down obligationsDrive standardization of delivery processesShare best practices and drive continuous improvementUse lessons learned, client feedback, and quality performance trends to strengthen project delivery processes and reduce repeat issuesQualifications15+ years of experience in project delivery or operations leadership; recent project management experience preferableProven track record delivering complex projectsStrong commercial acumen, including pricing, contracts, margins, risk allocation, change management, claims avoidance, and recovery planningStrong understanding of quality management practices, including QA/QC planning, independent technical reviews, design reviews, technical assurance, lessons learned, and client satisfaction feedback loopsExperience working in a matrixed organizationAbility to improve performance and drive accountabilityLeadership ProfilePerformance-driven and accountableCollaborative across operations, sales, commercial, quality, safety, and technical teamsData-driven decision makerAbility to operate strategically and deliver tacticallyInternal Candidate ConsiderationsDemonstrated track record of driving project performance Strong alignment with WSP delivery, commercial management, quality management, risk, RDOA, technical assurance, and governance processesAbility to encourage and influence Project Directors and Project ManagersExperience leading cross-regional initiatives or major project portfoliosWSP Benefits: WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation:Expected Salary (all locations): $190,000 - 333,000WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.Expected Salary (Colorado only): $205,000 - $313,000WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.About WSPWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.The selected candidate must be authorized to work in the United States.NOTICE TO THIRD PARTY AGENCIES:WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. Full timePosting Date: 2026-07-31