Front Desk Receptionist, 3rd shift

Guest Service Agent
Hourly Rate: $26.22
Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Service Agent, you will check-in/check-out guests, make guest reservations, and process all guest charges. Answer telephone and process all calls and messages. Handle guest complaints while maintaining a high level of guest satisfaction.
Great Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Site Specific Perks

Free on-site employee parking
Complimentary coffee and tea
Employee breakroom amenities
Monthly & quarterly celebrations & awards
Local restaurant discounts
Discounted theme park tickets and rental cars
Typical Day as a Guest Service Agent

Greet, register, and assign rooms to guests.
Verify customer's credit and establish how the customer will pay.
Input and maintain reservations
Answer calls coming in and assist as necessary.
Dispatch maintenance and guest requests to the appropriate department.
Perform bookkeeping activities, such as balancing accounts and completing nightly audits.
Provide service to guests with a high level of guest service skills. This includes providing information activity/dining information and handling complaints.
Keep work area organized, clean, and maintaining/restocking office supplies.
Maintain cash drawer balanced and secure.
Prepare information and instructions for arrivals after office hours.
Assist with bell and runner duties depending on facility or location.
Perform other duties as assigned.
Guest Experience and Company Standards

Handle guest complaints while maintaining a high level of guest satisfaction.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
To become a Guest Service Agent at AAH:

High school degree/diploma or equivalent additional experience.
One or more years' experience in front desk or guest services. Marriott experience preferred. OPERA PMS experience preferred.
Must be able to work various shifts including both weekend days and holidays.
Must be able to work the overnight shift/night audit as required by the business.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period.
Lift/carry/push/pull items that weigh up to 25lbs without assistance.
Position may require background check and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.