Head of Technical Programme Management

Plan, direct, manage and coordinate the combined functions of end user device (e.g., personal computer (PC), laptop, tablet, smartphone) support, server administration, computer system implementation and maintenance and database administration for an assigned area; provide oversight for department technology planning, needs and overall budget; coordinate with citywide information technology resources and efforts and provide highly responsible and complex administrative support to assigned Department Director.

Assume full management responsibility for department or division technology services and activities.

• Oversee collaboration with departmental business units to understand their strategic and operational goals; Manage the development and implementation of department technology goals, objectives, policies and priorities.
• Manage a variety of functional and technical duties to support information technology systems and programs in assigned area; serve as the liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications.
• Establish, within citywide and departmental policy, appropriate service and staffing levels; assign projects and programmatic areas of responsibility; Assess and monitor workload, administrative and support systems and internal reporting relationships; approve the forecast of funds needed for staffing, equipment, materials and supplies; Provide staff assistance to the Department Director; Oversee and participate in the study of existing information processing systems to evaluate the effectiveness and develop specifications for new systems or prototype systems to improve production or workflow as required.
• Manage the upgrade of information technology hardware and software and troubleshooting of errors to maintain system after implementation.
• Manage or perform database administration tasks on large, multi-user server-based database systems.
• Explain, justify and defend department technology programs, policies and activities; Meet and negotiate with vendors regarding software and hardware procurements and maintenance; ensure compliance with contract specifications; consult with vendors concerning system functionality and ensure the automated system meets the users' current and projected requirements.
• provide or coordinate staff training; negotiate and manage vendor contract for information technology services.
• Represent assigned area at Technical Review Committee and Information Services Committee meetings for information technology related policies, standards, and purchase approvals.
• PCs, laptops, tablets, smartphones), printers and related equipment problems to ensure functional operation.
• Oversee system administration activities including setting up and monitoring backup processes, adding new users, modifying user/group profiles, monitoring and tuning system/server resources.
• Oversee implementation of system changes through automation, process change, management solutions and training. stay abreast of new trends and innovations in the field of information systems.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Master's degree from an accredit college or university in information systems, computer science, or business administration; and Three (3) years of experience in large scale server-based database administration, systems administration, software applications analysis, and troubleshooting of information technology and associated hardware and software; Office environment; exposure to computer screens.