Managing Head of Retail Sales

As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.
Display best-in-class customer service techniques, clienteling standards and sales interactions. Meet store and metric goals
Ability to grow and manage clientele
Demonstrate product knowledge and support senior management with delivery of this information to staff
Understand and exemplify the rag & bone brand philosophy and lifestyle
Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
Ensure the store is opened and closed each day according to company guidelines
Maintain knowledge and understanding of all policy and procedures
Accurately process Point of Sale transactions
Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
2+ years of retail experience in a client centric, sales environment

• Background in contemporary, premium, or luxury retail preferred
• Proven ability to meet or exceed individual and team sales goals
• Experience with clienteling and building long-term customer relationships
• Ability to motivate, coach, and influence team members to achieve sales and service goals
• Experience supporting daily floor leadership, including opening/closing responsibilities
• Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Stand for diversity, equitability & inclusivity
Quality Matters | Not only with product, but we see it in our people
Medical, dental, vision and ancillary benefits
~Please also note, Sales Supervisors are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees.

No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.