System & Network Engineering

Job TitleJob Identification 47219Job Category ProfessionalLocations 7406 Fullerton St, Jacksonville, FL, 32256, US 960194 Gateway Blvd, Fernandina Beach, FL, 32034, US 36 E Macclenny Ave, Macclenny, FL, 32063, US 1200 Plantation Island Dr S, Saint Augustine, FL, 32080, USJob Schedule Full timeJob Shift DayJob DescriptionEnsure all incidents, requests, changes etc. are fully managed and documented in a timely mannerOrient new hires with relevant IT processesEffectively communicate to user community, IT team and relevant leadershipRegularly interface with local business leadership and IT Leadership to ensure proper alignmentTravel to related locations as needed to provide in-person supportMaintain adequate daily backups of local File ServerMaintain audio and video conferencing capabilities and technologyDevelop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to dateMaintain desktop/laptops hardware and software according to VITAS standardsCoordinate all downtime and service impacting activitiesManage the process when requesting and/or fulfilling equipment ordersAssists in the coordination of office moves and office additionsParticipate in disaster recovery and security audits on file servers, desktop/laptop and related systems.Maintain and produce inventory reporting of IT assets in ITSM toolProvide backup support to other regions as needed, via telephone or on site.QualificationsTwo to four years of experience in an enterprise IT environmentKnowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem ManagementAbility to express complex technical concepts effectively, both verbally and in writingExcellent analytical and organizational skillsAbility to work independently with limited supervision or collaborativelyExcellent communication, efficient troubleshooting, and high level of motivation and time management skillsAbility to work well with people from different disciplines with varying degrees of technical experienceAbility to work on various assignments simultaneouslyStrong interpersonal skills within all levels of the organizationAbility to navigate within automated systems and proficiency in Outlook, Word and ExcelEducationAssociate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferredCertified in ITIL foundations is desirable.Special Instructions To CandidatesEOE/AA M/F/D/VAbout UsVITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. Benefits Include:- Competitive compensation - Health, dental, vision, life and disability insurance- Pre-tax healthcare and dependent care flexible spending accounts- Life insurance- 401(k) plan with numerous investment options and generous company match- Cancer and/or critical illness benefit- Tuition Reimbursement- Paid Time Off- Employee Assistance Program- Legal Insurance- Roadside Assistance- Affinity ProgramMany of our positions offer the opportunity to work day or night shifts, weekdays or weekends.