Customer Service Officers

Experienced Automotive Service Advisor

Jacobs Auto Group is a fast-growing new car dealership and a dynamic pre-owned vehicle leader in the automotive retail industry. We are a company that has a philosophy of a family atmosphere with a corporate structure. We strive to ensure that our team members have the support they need to succeed. We are looking to add an Experienced Automotive Service Advisor to our team that's well versed with new and used vehicles along with the ability to multitask under pressure.

Experience with all models including high-end performance luxury (preferred).

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Greeting all customers promptly; provides timely professional service.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

Estimates cost and completion time/settles customer accounts.

Communicates with customer about status of work.

Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Identifies repeat customers/first time customer and treats them accordingly.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer viewpoint and service follow-up issues.

Minimum one to two years experience as a dealership automotive service advisor.

Basic knowledge of automotive repairs and how to explain repairs and maintenance.

Proficient on the computer

Provide non-technical explanation of technical repairs to customers

Identify the key item the customer wants repaired and analyze the customers' problems and needs

Demonstrated customer service skills

Able to work Saturdays.

Be able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.

This is a full-time position. Benefits available include Medical, Dental, 401K, PTO and Vision plans.

Job Type: Full-time, Saturdays required

Salary: $45,000.00 to $75,000.00 (base plus commission bi-weekly experience based)