Head of Operations **URGENT**

Doorways is an Arlington-based non-profit agency helping individuals and families create pathways out of domestic violence, sexual assault, and homelessness, leading to safe, stable, and empowered lives. We envision a community where all people live free of violence and have safe and stable housing regardless of their gender, race, ethnicity, age, religious beliefs, sexual orientation, abilities, language, or national origin. We see a future without domestic and sexual violence or homelessness.

Doorways began in 1978 when a group of concerned community members saw there was no safe place in Arlington for families in crisis. What began then with one shelter and one response has grown into a series of pathways individually tailored for adults, youth, and children seeking safety and shelter. From immediate crisis intervention to counseling, housing, and employment support, we offer real options and multiple pathways for people of all ages and genders-women, men, youth, and LGBTQIA+ people.

Reporting to the Chief Operations Officer (COO), the Operations Manager administers and directly supports key areas of our agency's daily operations and physical resources (facilities, equipment, and technology). This role serves as a project manager and a strategic problem solver, who collaborates across all our programs in planning, scheduling, and managing physical resources effectively. The Operations Manager ensures our mission-focused, client-centered approach utilizes resources efficiently, including outstanding management of our information and technology, facilities and property infrastructure.

This role partners with the COO in strategic focus to set short- and long-term goals, maximize Doorways' efficiency across our different programs, responds to day-to-day operations mitigating risk, coordinating with other partners, and reporting high levels of customer satisfaction. The Operations Manager supervises the Facilities Manager and funnels third party vendors and property management queries. The position is full-time and requires flexible working hours, including occasional evenings and weekends. The position requires on-call availability on a rotation schedule (on call includes evenings, weekends, and holidays) to ensure Doorways 24/7 can be delivered without interruption. This position also requires access to personal transportation for frequent travel among various facilities and community settings.

In partnership with COO, this role ensures our overall technology, facilities and property management, respond to the needs of today, meets our strategic goals and supports the future of our staff and clients.

Adhere to the annual operating budget for technology, facilities and property management; This role supports the COO with special projects, new initiatives, and serves as the project manager and collaborator for ad-hoc assignments that involve multi-program, multi-staff time and effort.

Facilities and Property Management

Serve as the primary project manager for facilities and property management projects by proactively managing tasks and communication from project inception to close-out, including documented records on project status and updates.

Oversee and serve as point of contact for facilities and property management vendors.

In collaboration with COO: create, update, maintain, and disseminate agency policies, procedures, and guidelines for existing or new facilities and property management programs.

Ensure Doorways facilities are welcoming, dignified, well-run, and in best standards of practice, as well as optimized and efficient.

Provide back-up support for facilities and property management appointments and emergencies.

In collaboration with the COO: create, update, maintain, and disseminate agency policies, procedures, and guidelines for existing or new facilities and property management programs.

In collaboration with the Facilities Manager: create, update, maintain, and disseminate agency policies, procedures, and guidelines for existing or new emergency preparedness for all locations.

Directly supervise Facilities Manager via individual supervision that fosters professional development and growth, employs reflective and trauma-informed supervision practices, and upholds agency personnel policies for staff supervision.

Manage technology distribution, accountable use, and set-up for all departments.

Monitor and update agency equipment inventory.

Serve as the point person for staff requests to triage IT assistance. Serve as the main point of contact with IT vendor, ensuring agency needs are met through strong partnership, communication, and deliverables.

In collaboration with COO: create, update, maintain, and disseminate agency policies, procedures, and guidelines for existing or new technologies including cyber security, artificial intelligence, and top compliance with VAWA and HIPAA regulations.

Adhere to agency policies and procedures.

Assist with Doorways client, donor, and community events.

Bachelor's degree and 5+ years of proven experience in operations management.

• Strong understanding of logistics and operational needs and demonstrated experience in basic business and program management acumen.
• Proven ability to manage multiple priorities, projects, and stakeholders simultaneously while maintaining organization, responsiveness, and high-quality execution.
• Strong time management skills, with a demonstrated ability to prioritize competing demands, anticipate needs, and consistently meet deadlines in a fast-paced environment.
• Excellent customer service and interpersonal skills, with a proven ability to build strong relationships, respond effectively to staff and partner needs, and collaborate successfully across multidisciplinary, diverse, and dynamic teams.
• Proactive, flexible and a self-starter; willingness to learn new skills and generally "roll-up the sleeves" to get projects done.
• Must possess excellent computer skills, including advanced knowledge of Microsoft Office Suite (Word, Outlook, Excel), databases and AI tools; strong working knowledge of office equipment (computers, cloud infrastructure, printers etc.).
• Must demonstrate an acceptance and respect for cultural diversity in all its forms, including race, ethnicity, sexual orientation, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
• Completion of Fingerprints, Criminal, Sex Offender and CPS Background Check.
• Doorways prohibits the unlawful manufacture, sale, distribution, dispensing, possession, or use of controlled substances or marijuana within the workplace.