Head of Business to Business Operations

Join Us in Crafting Unforgettable Guest Experiences

Elevate Your Career

At Courtyard by Marriott Pensacola West, we are dedicated to creating remarkable guest experiences. We seek dynamic individuals ready to lead and inspire. This role promises a fulfilling career path, where you will be instrumental in enhancing our hotel’s service excellence.

Your Impact

Lead with Passion: Directly supervise up to two departments and provide support across the hotel as needed, ensuring exemplary service.

Inspire and Develop: Motivate and nurture your team, fostering a culture of continuous learning and development.

Exceed Expectations: Anticipate guest needs and address concerns with prompt, effective solutions.

Be the Standard: Exhibit outstanding performance, setting a benchmark for all staff to follow.

Your Responsibilities

Create comprehensive training materials in line with brand standards.

Conduct interviews, onboard new team members, and deliver ongoing training.

Assist with administrative tasks, including invoice processing and audit preparation.

Adapt to various shifts and maintain flexibility to meet business demands.

Your Qualifications

Minimum of 2 years in the hotel industry and 1 year in a supervisory role.

Strong preference for candidates with brand experience and reservation system proficiency.

Detail-oriented with a commitment to confidentiality and guest privacy.

Exceptional communication skills in English; additional languages are a plus.

Our Core Values

Respectful

Adaptive

Service

Accountable

Unified

Dedicated

Embark on Your Leadership Journey

Embrace a role that challenges you to grow, innovate, and excel. Join us and be part of a team that values respect, adaptability, and excellence in service.

Strand Hospitality Services is an equal opportunity employer and does not discriminate based on age, color, sex, disability, national origin, race, religion, or veteran status.

Source: Hospitality Online

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