Senior Client Service Rep

Senior Client Advisor
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
As a Senior Client Advisor, you act as an ambassador of the Maison's values and standards, setting the benchmark for excellence in client engagement. Serve as a trusted advisor by maintaining refined product knowledge, high service standards, and an inviting boutique atmosphere
As a team player, drive excellence in client journey by applying effective clienteling approaches and supporting the team on achieving boutique qualitative and quantitative goals
Partner with Boutique and local leadership to plan and support in-store and external client activations, and networking initiatives
Ensure accurate and strategic client data capture to foster engagement, follow-up, and long term retention
Drive Business Performance
Support after-sales clients, ensuring a seamless and elevated experience
Act as a Maison ambassador
Communicate and educate clients on product creation, materials, care, and design philosophy
Demonstrate expert knowledge across all collections, adapting your storytelling to each client profile
Serve as a role model of behavior, tone, luxury standards, and service excellence for the boutique team
Support boutique daily set-up, closing activities, and maintenance of displays and back-stock
Participate in merchandising execution to ensure visual excellence in line with Maison standards
Contribute to inventory processes, cycle counts, and audit preparation
Assist with key operational and back-office projects as required
Demonstrate strong expertise, enabling effective operational support to the tea
5-8 years experience in luxury retail, fine jewelry, watchmaking, fashion, hospitality or private-client service
~ Experience managing HNW / UHNW clients and sensitive, confidential relationships
Strong mastery of the luxury sales ceremony and elevated service excellence
Skilled in client development, networking, and building client portfolios
Confident using CRM tools and digital clienteling platforms
Personal Skills:
Fluent in English - additional language skills are a plus
Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Must be available to work retail hours including nights and weekends
We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.