Head of Operations Management (m/w/d)

Store - LA-BUENA PARK, CA

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

Assist Store Manager in planning and supporting the scheduling and execution of store workload.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

manage your team to achieve their role KPI’s

Manage the visual merchandising standards in store and execution of feature space and seasonal layouts

Manage and execute the inventory management processes in store

Manage and execute merchandise operations and Omni channel processes

Manage and execute shrink and safety programs.

participate in the performance management process of your team; projects a positive image and serves as a role model for others

Serve as Manager on Duty (MOD)

Acknowledge customers, help locate product and provide solutions

Cross trained in Custom Framing selling and production

Retail management leadership experience

Ability to move throughout the store

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Public retail store setting taking care of our customers; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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