Front Desk Receptionist Evening/ Weekend Shift

Location : CHA Malden Care Center
Clerical and Administrative Support
Department : Malden Family Health Center East
Job Type : Temporary
Union Name : Non Union
Work Schedule: Day / Evening
Length Of Shift(s) In Hours : 8
Shift Details : 8:30-5:00pm and 12:00-8:30pm M-F
Weekend Requirements : Holiday Requirements : Hourly Pay Rate: 19-23
If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Summary Performs a wide range of administrative and support functions for the department. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.
Follows CHA appointment scheduling policies and protocols
Monitors EPIC staff message in-basket as well as CHA email.
Supports collection of medical records needed for new and established patient appointments
Registration/Reception Component 1. Follows CHA registration policies and protocols
Completes computer registration thoroughly and accurately according to protocol.
Prepares appropriately for computer downtime.
Contributes to presenting the clinic/department in a positive manner.
At registration, distributes appropriate screening forms and paperwork to patients
Routes patient billing questions to the appropriate department.
Provides patients with accurate receipts and prepares co-payments for deposit.
Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse.
Telephone Reception Component 1. Answers telephones promptly and courteously
Clearly identifies proper name of site and self.
Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse
Medical Records Component 1. Quality/Care Team Responsibilities 1. Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling.
Documents all patient encounters thoroughly and accurately in the patient's medical record.
Utilizes assistance from Interpretive Services when requested/appropriate
Documents appropriate patient interactions in the medical record (i.e. brief encounters).
Assures accuracy and confidentiality of patient information by adhering to established confidentiality policy
Adheres to position descriptions, policies, protocols, CHA Service Standards, regulatory agencies and procedures related to professional practice.
Completes required training and annual competencies.
Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability.
Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers.
Completes annual educational requirements and in-service training as required. MINIMUM QUALIFICATIONS Education/Training High School Diploma; Linguistic Capabilities Knowledge of a second language preferred
Work Experience Preferably one-year experience, preferably in a medical setting
Skills Excellent customer service skills and telephone etiquette
Knowledge of Medical Terminology preferred
EPIC experience preferred
Ability to enter data into computer up to 5 continuous hours
Ability to carry, push or lift equipment up to 20 lbs
Ability to respond to appropriately urgent patient care needs
Potential exposure to blood, blood products, body fluids, electrical and chemical hazards.
Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
Join our team and help us bring Care to the People.

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