Training Facilitator-1st Shift

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. patient care, education and research that together enhance our contribution to society.

The Training Specialist Associate serves as the primary lead for training and development within Nursing Clerical Services, part of Central Staffing Resource (CSR). This role is responsible for identifying the skills and training needs of the clerical team , designing and delivering structured education programs, and supporting onboarding, competency validation, and ongoing development of inpatient unit clerks and clerical staff across supported units.

The position plays a key role in promoting standardized practices, supporting operational and organizational initiatives, and ensuring clerical staff are prepared to meet workflow, regulatory, and patient experience expectations.

This role also serves as the Safety Liaison for Clerical Services, supporting a culture of safety, compliance, and staff readiness.

Independently design, develop, and implement onboarding and training programs for clerical staff, including inpatient unit clerks.

Deliver instructor-led training, orientation, and on-the-job education for new hires and existing staff.

Assess training needs through collaboration with leadership and operational partners.

Develop and maintain training materials, competency tools, and job aids aligned with clinical workflows and organizational standards.

Ensuring training content reflects Michigan Medicine policies, procedures, and system workflows.

Evaluate training effectiveness through feedback, competency validation, and performance outcomes.

Maintain accurate training records, monitor compliance, and conduct audits.

Support the implementation of new systems, workflows, and organizational initiatives through structured education plans.

Promote standardization and consistency of clerical practices across CSR and supported departments.

Provide consultation and coaching to leadership and staff on training, onboarding, and skill development needs.

Analyze training and operational data to identify improvement opportunities and recommend solutions.

Lead or support projects, committees, and initiatives related to training, operations, and quality.

Prepare and present reports on training activities, outcomes, and compliance metrics.

Safety Liaison Clerical Services

Serve as the designated Safety Liaison for Nursing Clerical Services.

Promote adherence to safety policies, procedures, and a culture of safety.

Ensure clerical staff are trained in emergency response procedures, infection prevention, and workplace safety practices.

Partner with Safety, Quality, and Infection Prevention teams to support initiatives and compliance requirements.

Communicate safety updates, risks, and process changes to staff and leadership.

Support incident reporting, follow‑up, and education to mitigate risk and improve outcomes.

0-2 years Experience in training, staff development, education, or a related field.

Proficiency with computer systems and applications, including demonstrated ability to effectively utilize electronic medical record systems.

Bachelors degree in Adult Learning, Education, Instructional Design, Communication, Healthcare Administration, Business Administration, or related field, or an equivalent combination of education and experience.

Knowledge of adult learning principles, training concepts, and instructional design methods.

Experience in a healthcare environment, particularly clerical or patient-facing operations.

Experience developing structured training programs and curricula.

Experience with quality or process improvement initiatives.

Experience with EPIC and MiChart highly desired.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.

Excellent medical, dental and vision coverage effective on your very first day

2:1 Match on retirement savings

Day shift - working hours may vary based on department needed

Reporting Structure

This position reports to the Senior Administrative Manager of Clerical Services.

Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses.

Application Deadline

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

#