IMMEDIATE HIRE - Client / Customer Service Rep

Bank Of America Job Opportunity At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive, and flexible benefits.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. Job Description This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities Identifies client needs and recommends solutions when fraud has been identified

Records data captured during client interactions accurately

Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications 1+ years of customer/client service experience, including experience handling difficult client situations

Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' financial lives

Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

Communicates effectively and confidently with all clients to make their financial lives better

Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections

Comfortable receiving ongoing performance feedback and coaching

Ability to learn and adapt to new information and technology platforms

Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications 1+ years of experience in the banking/financial industry

1+ years of experience working in a client service capacity

Customer Service Management

Customer and Client Focus

Data Collection and Entry

Account Management

Client Experience Branding

Fraud Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift: 1st shift (United States of America)

US - NV - Las Vegas - 1351 N Town Center Dr (NV1507) Pay and benefits information Pay range $25.00 - $27.63 hourly pay, offers to be determined based on experience, education, and skill set. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.