Head of Recruiting & HR

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The Human Resources Manager is a key strategic partner in the organization, responsible for building and maintaining a positive and high-performance culture. This individual will lead initiatives related to talent acquisition, retention, performance management, and professional development. This role requires a general understanding or affinity for the unique dynamics of the musical instrument industry, coupled with strong HR expertise for the Sales Center.

The HR Manager oversees all aspects of the human resources function within the Sales and Contact Center, ensuring the development and implementation of HR strategies aligned with the company’s goals and objectives. They lead HR initiatives, manage the HR team, and collaborate with senior management to support the organization’s overall mission.

Talent Management:

Lead the talent acquisition process, ensuring a strategic approach to hiring top-tier talent.

Develop and maintain effective recruitment and onboarding processes to attract and retain skilled sales professionals.

Collaborate with hiring managers to identify staffing needs and implement innovative sourcing strategies to build a diverse and talented workforce.

Shape a culture that facilitates and supports Guitar Center’s goals and initiatives, by supporting and coaching managers in their implementation of core people processes.

Develop and maintain strong relationships with external recruitment partners to include local educational institutions and technical schools.

Pro-actively challenge the established organizational structure to drive excellent performance.

Foster employee engagement through innovative programs, events, and initiatives.

Develop a winning culture that drives engagement, transparent communication, and a sense of community across the workforce.

Instill a customer-centric mindset across the workforce ensuring every interaction reflects our commitment to exceptional service and delivering value to customers.

Performance Management

Lead the design and implementation of performance management programs for the Call Center to drive employee productivity and development.

Collaborate with Call Center business leaders to establish clear performance metrics and provide guidance to managers on setting expectations and conducting performance evaluations.

Identify opportunities for employee skill development and training programs to enhance overall team performance.

Encourage a culture of continuous learning and growth through training opportunities, mentorship programs, and career path development.

Team Building:

Bachelor’s Degree (or 4 years of equivalent work experience) in Human Resources Management or a related field.

4 years of relevant work experience within Human Resources (in addition to degree or years of previous experience), preferably with a background in recruiting/staffing, payroll processing, HRIS, or related field.

1 year of experience in a generalist role required, preferably in a distribution/manufacturing facility.

Skilled proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Analytical Skills: Able to explore information, data, and reports in order to extract meaningful insights, which can be used to better understand and improve business performance.

Able to build relationships with others by offering help and providing suggestions for improvement

About Guitar Center
Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

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Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to View email address on click.appcast.io‑time

Human Resources; J-18808-Ljbffr The Guitar Center Company