Bank Teller - Banking
$16.84 - $20.65 per hourOld Second National Bank
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Launch your career at Old Second, where you'll grow your banking knowledge and build skills that move your career forward.
The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.
Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier's checks.
Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
Effectively uses technology in order to accurately complete customer transactions.
Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
High School Diploma or equivalent; Six months of related experience (cash handling, customer service, office, etc.)
This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm.
Strong customer service orientation with a focus on delivering exceptional experiences.
Proficient in cash handling and transaction accuracy.
Detail-oriented with a commitment to precision and quality.
In-depth customer service, cash handling, and sales experience strongly preferred.
Experience resolving customer service issues and providing exceptional customer service.
Prior experience balancing a cash drawer.
Prior experience in banking.
J-18808-Ljbffr Old Second National Bank
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