Head of Business Analysis and Planning

Position Summary We are seeking a highly strategic and influential procurement leader to lead and grow a high-performing Grounds (Landscape & Snow Removal) S&P team for a large client. Work directly with S&P account leadership, Account leadership and client to manage expectations and team deliverables. We are seeking a highly strategic and influential procurement leader to lead and grow a high-performing Grounds (Landscape & Snow Removal) S&P team for a large client. Work directly with S&P account leadership, Account leadership and client to manage expectations and team deliverables. Drive performance, cost optimization, risk mitigation, governance, and innovation across the Grounds portfolio
Provide strategic vision for Landscape and Snow Removal, including best practices and innovation
Serve as a subject matter expert in support of JLL sourcing strategies, supplier relationships, and program management
Perform periodic market trend analysis, analyzing supplier base and industry changes, and report analysis to Supply Chain and business stakeholders in a client-ready form
Strategic Advisory & Stakeholder Enablement Act as a trusted advisor to stakeholders who require procurement expertise and structure
Provide commercial guidance on Landscape and Snow Removal scope development, risk mitigation, contract structure, and supplier strategy
Foster strong partnerships while appropriately influencing decisions with sound professional judgment
Full-Cycle RFx Ownership (Cradle to Grave) Independently lead large-scale RFx processes (RFI, RFP, RFQ) for Landscape and Snow Removal services from initiation through contract award and transition, without step-by-step supervision
Develop sourcing strategy, scope definition, and commercial models with autonomy
Ensure documentation, compliance, and governance throughout the process
Drive award recommendations and transition planning decisively
Partner closely with operations teams by providing management, detailed instruction, and follow-up to support standardized RFP/bid and contracting processes
Candidate must demonstrate prior experience owning the entire lifecycle for large events (high spend, large portfolio, and large supplier base) without reliance on step-by-step supervision and possess a proven track record of self-direction and initiative.
Financial & Compliance Oversight Identify risks and opportunities to clients/stakeholders and recommend strategies to achieve company goals while mitigating risk
Own sourcing compliance and controls specific to Landscape and Snow Removal, including Contract and COI compliance, RFx/Process Improvements, and adherence to the S&P Playbook
Contracting & Commercial Oversight Lead negotiation of master service agreements and performance-based contracts independently
Ensure alignment with risk management, compliance, and governance standards
Structure agreements that support accountability and measurable outcomes
Ensure compliance to JLL's sourcing and contracting policies, procedures, risk management programs, and ethics
Establish relationships with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standards and are formally reviewed and approved
Supplier Performance & Relationship Management Support and guide the Sourcing Specialist team's supplier relationship and performance programs with key suppliers, including collaboration with operations teams to develop scorecards through surveys and CMMS metrics
Participate in and provide leadership to Preferred Supplier performance review meetings, sharing results via the QBR process and delivering quarterly reports to Operations Teams and the Client
Continually assess suppliers through the established supplier performance management program
identify and resolve supplier performance issues proactively
Manage and coach team members on their performance, progress, and developmental goals, analyzing strengths and areas of opportunity for growth into actionable career development plans
Establish work priorities, assign deliverables, and resolve issues with operations teams, temporary help, and/or project-specific dedicated personnel to assure client satisfaction
Executive Communication & Client Relationships Present sourcing strategies, award recommendations, and performance results to senior leadership with confidence
establish and maintain relationships with the Account Operations leadership and client leadership, as required
Communicate confidently in high-visibility meetings and respond thoughtfully to live questions and evolving project dynamics
Communicate complex decisions in a clear, structured, and persuasive manner
Deliver market, supplier, and operational intelligence on services operations
has courage to make difficult decisions and take calculated risks
Program development & process design — Creates scalable frameworks and governance structures
Stakeholder influence & partnership building — Secures early involvement and builds trusted advisor relationships
Advanced Excel & Large Dataset Analysis Advanced proficiency in Excel and Power Query, with a strong ability to clean, merge, and analyze large-scale datasets from various enterprise sources.
Qualifications Required 6+ years of strategic sourcing experience for services or indirect categories related to facilities services, with demonstrated experience in Integrated Facilities Management (IFM) procurement
Must be consistently available during standard business hours (e.g., 8:00 AM - 5:00 PM CST) with reliable access to desk, computer, phone, email, and video conferencing systems (Zoom / Microsoft Teams) to respond to time-sensitive client requests, attend virtual meetings, and support operational needs; role requires real-time responsiveness and ability to participate in video calls to support client service delivery expectations. Demonstrated success managing high-visibility service categories (preferably IFM or facilities-related services)
Experience in contract negotiation and commercial strategy
Excellent PC skills, proficient in MS Office applications — Excel, Word & PowerPoint
Bachelor's degree (BA/BS) from a four-year college or university
Willingness to travel within the U.Preferred MBA or advanced credentials, a plus
Experience building or maturing procurement programs

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