Client/Customer Support Rep

Full-time

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Consider joining Eurofins as a Client Service Representative.

Serve as the primary communication link between the client and laboratory operations

Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples

Interpret and communicate technical information and manage stakeholder requirements

Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope

Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed

Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Minimum of high school diploma or equivalent, college degree or currently pursuing preferred

Eurofins offers a comprehensive training program for this position

Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.

Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Position is Full-time, Monday-Friday, 8:00 a.m.-We offer excellent full-time benefits including :

• Comprehensive medical coverage,
• Life and disability insurance,
• Paid holidays and vacation,
• Dental and vision options.

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.