Head of Operations & Business Management

Operations ManagerHyattsville, MD 20782OverviewSalary Range $100,000.00 - $120,000.00 Salary/year Position Type Full TimeDescriptionPosition SummaryThe Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager supports General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.ResponsibilitiesOperate a clean, well maintained property providing guests with a positive shopping experienceOversee all physical assets to ensure they are maintained to required standards in the most economically efficient mannerUnder the guidance of the GM, they will prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tacticsDevelop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraintsImplement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contractsEnsure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and postedSupport the Safety, Health, and Environment program into your work planning and executionSupport corporate sustainability efforts to reduce the property's carbon footprintUnderstand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportationManage and develop direct reports while ensuring compliance with all company policies and proceduresPartner with corporate departments including Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are metDevelop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizationsReview and approve invoices for accuracy and monitor for timely paymentOversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assetsOther duties as assignedQualificationsBachelor's degree preferred or equivalent direct work experience2+ years of experience or training in shopping centers or equivalent management and leadership3+ years of facilities operations or construction management preferred